Inside Sales Representative

Ccicareers; Saint Joseph (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision insurance

401(k)

Paid vacation & holidays

Wellness program

Education reimbursement

Job summary

IBT Industrial Solutions is hiring for an inside sales and customer service role in the United States. You will support customers with application assistance, product sourcing, vendor support, pricing and proposals, and manage order entry and billing while maintaining strong vendor relationships. The position offers a full-time schedule, with typical hours 8:00 a.m.

to 5:00 p.m. Monday–Friday, some locations may require travel for training or projects.

Qualifications

• Experience with inside sales and/or customer service preferred, but not required.
• Excellent oral and written communication skills with the ability to effectively present information and respond to customer questions and information.
• Ability to calculate discounts & percentages.
• Ability to specify technical products and to provide technical sales information.
• Strong PC and software skills with the ability to use technology to improve efficiency and effectively communicate information, including, but not limited to the Epicor P-21 (preferred), Google & Microsoft Suites.
• Valid driver’s license and clean driving record.

Responsibilities

• Provide inside sales and customer service support for all IBT customers with application assistance, product sourcing, vendor assistance, and pricing and proposals.
• Support customers with product sourcing, pricing assistance, proposal presentation, billing, order entry and promotional items.
• Maintain appropriate quantities of current vendor literature.
• Coordinate and follow detailed marketing plans for target products, accounts and customers as outlined by Store/General Manager and preferred vendors.
• Assist customers by monitoring branch sales for specified product lines, keeping sales interest levels at a maximum.
• Assist in maintaining good vendor relations at the branch location level.
• Maintain open, productive communication between corporate, region managers, other branches, and IBT department managers.
• Promote a positive attitude to IBT co-workers, branches, vendors and customers, while promoting all of IBT’s products and services.
• Other duties as assigned

Skills

Inside sales

Customer service

Communication

Discount calculation

Technical sales

Tools

Epicor P-21

Google Suite

Microsoft Office

Job description

Posted Thursday, August 20, 2026 at 6:00 AM

IBT Industrial Solutions is seeking dependable, career-minded individuals who get excited about finding solutions for our customers. We have a rich culture full of long-term employees with deep expertise in their areas. It's no surprise that our creative, team-oriented employees stay with us for an average of 15-years. To reward each employee's commitment, we offer a comprehensive benefits package, tuition reimbursement, weekend-free 8-5 work schedules, a robust training program, opportunity for rapid advancement, and retirement savings with a company match.

PURPOSE

Support IBT customers with sales, application, and pricing and proposal assistance while developing and maintaining excellent working relationships with IBT vendors who are essential to meet branch and customer needs, and are consistent with current marketing plans and corporate goals.

MAJOR RESPONSIBILITIES

• Provide inside sales and customer service support for all IBT customers with application assistance, product sourcing, vendor assistance, and pricing and proposals.
• Support customers with product sourcing, pricing assistance, proposal presentation, billing, order entry and promotional items.
• Maintain appropriate quantities of current vendor literature.
• Coordinate and follow detailed marketing plans for target products, accounts and customers as outlined by Store/General Manager and preferred vendors.
• Assist customers by monitoring branch sales for specified product lines, keeping sales interest levels at a maximum.
• Assist in maintaining good vendor relations at the branch location level.
• Maintain open, productive communication between corporate, region managers, other branches, and IBT department managers.
• Promote a positive attitude to IBT co-workers, branches, vendors and customers, while promoting all of IBT’s products and services.
• Other duties as assigned

KNOWLEDGE/EXPERIENCE

• Experience with inside sales and/or customer service preferred, but not required.
• Excellent oral and written communication skills with the ability to effectively present information and respond to customer questions and information.
• Ability to calculate discounts & percentages.
• Ability to specify technical products and to provide technical sales information.
• Strong PC and software skills with the ability to use technology to improve efficiency and effectively communicate information, including, but not limited to the Epicor P-21 (preferred), Google & Microsoft Suites.
• Valid driver’s license and clean driving record.

PHYSICAL DEMANDS

Sight, hearing, speech. Frequent lateral mobility; frequent entry and exit from vehicles; use of both hands and arms; occasionally lift weights over 50 pounds; mentally able to plan and analyze verbal input; solve problems; make decisions and take appropriate action under moderate stress.

POSITION TYPE/EXPECTED WORK HOURS

This is a full-time position with a typical work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m., however hours may vary by location. There may be times where there is an expectation to work extended hours as dictated by business needs. This position requires minimal travel for training or special projects.

BENEFITS

Competitive compensation with comprehensive benefits, including medical, dental, vision, prescription, paid vacation & holidays, wellness, 401(k), education reimbursement, and much more.

WORK AUTHORIZATION

The candidate must be authorized to work in the United States.

IBT Industrial Solutions is an Equal Employment Opportunity and Affimation Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.