Inside Sales & Customer Service Specialist

Davis Wire Corporation; Kent (WA); On-site; USD 40,000 - 48,000; Full time

Job summary

Davis Wire Corporation is seeking an Inside Sales Representative in Kent, WA. The role involves interacting with customers, providing information, and assisting with order placement while maintaining accurate records in the ERP system.

The position requires strong customer service skills, the ability to quote prices, and coordination with production, scheduling, and shipping to meet customer requirements. Pay ranges from $28.84 to $35.10 per hour.

Qualifications

• Two years of experience in customer service within a manufacturing environment preferred.
• Ability to type 50+ words per minute.
• Ability to read and interpret operating instructions and procedures.
• Excellent written communication and documentation skills.

Responsibilities

• Receives, processes, and follows up on inquiries for sales orders.
• Prepares price quotes and initiates order entry in ERP.
• Maintains customer databases and price pages.
• Addresses customer complaints and coordinates with designated departments.

Skills

Customer service

Communication

Sales support

Problem solving

Microsoft Suite

Education

High School diploma

Bachelor’s preferred

Tools

ERP system

Microsoft Excel

Job description

Davis Wire Corporation is seeking an Inside Sales Representative in Kent, WA. The role involves interacting with customers, providing information, and assisting with order placement while maintaining accurate records in the ERP system.

The position requires strong customer service skills, the ability to quote prices, and coordination with production, scheduling, and shipping to meet customer requirements. Pay ranges from $28.84 to $35.10 per hour.