Inside Sales & Customer Service Representative - USA

Rothoblaas; Orefield (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Training program

Product knowledge

Career growth

International culture

Job summary

Rothoblaas in the United States is expanding its Inside Sales & Customer Service team in the Quakertown area. You will develop relationships with contractors, proactively reach out to opportunities, and own quotations to drive outcomes.

You will learn technical construction products, coordinate with specialists, and manage CRM data to grow a strong, ongoing customer conversation and pipeline.

Qualifications

• 2+ years of experience in inside sales or B2B customer service.
• Comfortable proactively making calls and building relationships.
• Curious and willing to learn technical construction products.
• Able to communicate clearly by phone and email and follow through.
• Organized, detail-oriented, and takes ownership of activities.

Responsibilities

• Proactively call customers and leads to identify opportunities.
• Prepare and advance quotations and track status through to close.
• Understand customer needs and advise on product applications.
• Maintain accurate CRM records and active pipeline.
• Collaborate with Technical Consulting, Sales Ops, Logistics and others.

Skills

Inside sales

B2B sales

Customer service

Relationship building

Prospecting calls

Tools

CRM systems

ERP systems

Job description

Relocating to Quakertown, PA by May 2027

Rothoblaas supplies high-performance technical solutions for modern construction, from waterproofing and vapor control to acoustics, fasteners and connectors, professional tooling, and more.

We work across growing markets including mass timber, high-end and custom residential construction, design-build commercial projects, and prefab. Our customers are primarily contractors and builders, and we work closely with the architects and engineers who specify our products.

We are expanding our U.S. team and looking for a curious, relationship-driven Inside Sales & Customer Service Representative.

This is far more than an order-entry role.

You will build your own customer relationships, proactively reach out to customers and prospects, uncover opportunities, prepare and advance quotations, and become a trusted resource for technical products.

You should enjoy picking up the phone, asking questions, learning how things work, and following an opportunity until there is a clear outcome. You will work with our Technical Consulting, Sales Ops, Logistics, and other specialists when their expertise is needed—but you will own the customer conversation.

Our Commitment:

• Full benefits package including health, dental, vision, and 401(k)
• A tailored onboarding and technical training program
• The opportunity to become genuinely knowledgeable about construction products and applications
• Career opportunities within a fast-growing international company
• An international team culture with regular company and team events

If this is you:

• You have 2+ years of experience in inside sales, B2B customer service, or a similar customer-facing role
• You enjoy talking with customers and are comfortable proactively making calls—not just answering them
• You are curious and genuinely interested in learning technical products and understanding how they are used
• You like building long-term customer relationships and becoming the person customers call when they need help
• You communicate clearly and professionally by phone and email
• You are organized, detail-oriented, and strong at following through
• You are comfortable taking ownership instead of waiting to be told what to do
• Experience with construction, building materials, industrial products, ERP systems, or CRM systems is a plus, but not required

And you want to build lasting customer relationships:

• Become a primary point of contact for contractors, builders, and other customers
• Understand what your customers are working on and what they need
• Build technical product knowledge so you can increasingly advise customers with confidence
• Stay in contact and build relationships beyond a single transaction

Create and advance business:

• Proactively call customers, prospects, leads, and inactive accounts
• Follow up on new leads quickly and turn relevant inquiries into real conversations
• Identify projects and applications where Rothoblaas can help
• Look for new quote opportunities instead of waiting for opportunities to arrive
• Reactivate customers and accounts that have gone quiet

Own quotations and follow-up:

• Prepare customer quotations
• Discuss quotations with customers and understand the application, decision process, and next step
• Track quotations through pending, won, or lost status
• Follow up consistently instead of allowing open quotations to disappear
• Maintain a clear next action for active customers and opportunities

Take care of the customer:

• Respond promptly and helpfully to incoming calls and emails
• Provide appropriate product, pricing, and availability information
• Coordinate internally with Technical Consulting, Sales Ops, Logistics, and other specialists when needed
• Make sure customer requests are handed off correctly and remain visible through resolution

Keep commercial information current:

• Maintain accurate customer, lead, project, quote, and next-action information in our CRM
• Keep your active pipeline current
• Track customer activity and commercial results

Inside Sales operates as its own commercial process at Rothoblaas. During an Outside Sales absence or in an area without assigned Outside Sales coverage, you may temporarily take responsibility for maintaining customer service and follow-up until normal coverage resumes.

Then we are just looking for you!

Rothoblaas is a global company with roots in the Italian Alps. We develop, manufacture, and distribute innovative solutions for construction, from structural fasteners and connectors to waterproofing, acoustics, tooling, and fall protection, in more than 80 countries.

We call ourselves "Rebels at work": we think creatively and thrive on innovation.

Alpine heart, international spirit. This is what sets us apart.