Inside Sales & Customer Service Representative - USA

Rotho Blaas USA Inc; Northern (KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

401(k) plan

Onboarding and technical training

Career advancement opportunities

International team culture and events

Job summary

Rotho Blaas USA Inc is seeking an Inside Sales & Customer Service Representative for on-site work in Quakertown, PA, relocating by May 2027. You will manage a growing book of contractor customers, proactively reach out, and advance technical product quotations with a focus on building lasting relationships.

You will collaborate with Technical Consulting, Sales Ops, Logistics, and other specialists to own the customer conversation and drive outcomes.

Qualifications

• 2+ years of experience in inside sales, B2B customer service, or a similar role.
• Curious and genuinely interested in learning technical products.

Responsibilities

• Proactively call customers, prospects, leads, and inactive accounts.
• Follow up on new leads quickly and turn inquiries into conversations.
• Identify projects and applications where Rothoblaas can help.
• Look for new quote opportunities and reactivate dormant accounts.
• Prepare and discuss quotations, track status through pending, won, or lost.
• Maintain clear next actions for active customers and opportunities.
• Respond promptly with product, pricing, and availability information.
• Maintain accurate data in the CRM and coordinate with internal teams.

Skills

Inside sales

B2B customer service

Customer relationship management

Tools

CRM systems

ERP systems

Job description

Inside Sales & Customer Service Representative - USA

Relocating to Quakertown, PA by May 2027

Rothoblaas supplies high-performance technical solutions for modern construction, from waterproofing and vapor control to acoustics, fasteners and connectors, professional tooling, and more.

We work across growing markets including mass timber, high-end and custom residential construction, design-build commercial projects, and prefab. Our customers are primarily contractors and builders, and we work closely with the architects and engineers who specify our products.

We are expanding our U.S. team and looking for a curious, relationship-driven Inside Sales & Customer Service Representative .

This is far more than an order-entry role. You will build your own customer relationships, proactively reach out to customers and prospects, uncover opportunities, prepare and advance quotations, and become a trusted resource for technical products.

You should enjoy picking up the phone, asking questions, learning how things work, and following an opportunity until there is a clear outcome. You will work with our Technical Consulting, Sales Ops, Logistics, and other specialists when their expertise is needed—but you will own the customer conversation.

• Full benefits package including health, dental, vision, and 401(k)
• A tailored onboarding and technical training program
• The opportunity to become genuinely knowledgeable about construction products and applications
• Career opportunities within a fast-growing international company
• An international team culture with regular company and team events
• You have 2+ years of experience in inside sales, B2B customer service, or a similar customer-facing role
• You enjoy talking with customers and are comfortable proactively making calls—not just answering them
• You are curious and genuinely interested in learning technical products and understanding how they are used
• You like building long-term customer relationships and becoming the person customers call when they need help
• You communicate clearly and professionally by phone and email
• You are organized, detail-oriented, and strong at following through
• You are comfortable taking ownership instead of waiting to be told what to do
• Experience with construction, building materials, industrial products, ERP systems, or CRM systems is a plus, but not required
• Become a primary point of contact for contractors, builders, and other customers
• Understand what your customers are working on and what they need
• Build technical product knowledge so you can increasingly advise customers with confidence
• Stay in contact and build relationships beyond a single transaction

Create and advance business:

• Proactively call customers, prospects, leads, and inactive accounts
• Follow up on new leads quickly and turn relevant inquiries into real conversations
• Identify projects and applications where Rothoblaas can help
• Look for new quote opportunities instead of waiting for opportunities to arrive
• Reactivate customers and accounts that have gone quiet

Own quotations and follow-up:

• Prepare customer quotations
• Discuss quotations with customers and understand the application, decision process, and next step
• Track quotations through pending, won, or lost status
• Follow up consistently instead of allowing open quotations to disappear
• Maintain a clear next action for active customers and opportunities

Take care of the customer:

• Respond promptly and helpfully to incoming calls and emails
• Provide appropriate product, pricing, and availability information
• Coordinate internally with Technical Consulting, Sales Ops, Logistics, and other specialists when needed
• Make sure customer requests are handed off correctly and remain visible through resolution

Keep commercial information current:

• Maintain accurate customer, lead, project, quote, and next-action information in our CRM
• Track customer activity and commercial results

Inside Sales operates as its own commercial process at Rothoblaas. During an Outside Sales absence or in an area without assigned Outside Sales coverage, you may temporarily take responsibility for maintaining customer service and follow-up until normal coverage resumes.

Rothoblaas is a global company with roots in the Italian Alps. We develop, manufacture, and distribute innovative solutions for construction, from structural fasteners and connectors to waterproofing, acoustics, tooling, and fall protection, in more than 80 countries.

We call ourselves “Rebels at work” : we think creatively and thrive on innovation.

Alpine heart, international spirit. This is what sets us apart.

Do you feel like a “Rebel at work” already?