Inside Sales & Customer Service Pro — 401(k) + PTO

Mark Miklautsch - State Farm Agent; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Birthday's OFF

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Job summary

Mark Miklautsch State Farm Agency in Cincinnati, OH, seeks an Inside Sales / Customer Service Representative to help customers with insurance needs and grow relationships. Join a team that values service, communication, and opportunity for professional growth.

The role blends service and sales across State Farm product lines, with a focus on building trust, answering questions, and delivering a positive experience for our customers.

Qualifications

• You genuinely enjoy helping people.
• You're a great communicator.
• You listen before you recommend.
• You're comfortable with both service and sales.
• You're organized and dependable.
• You're coachable.
• You're motivated by goals.
• You're a team player.

Responsibilities

• Answer incoming customer calls and assist with insurance-related questions and service needs.
• Build relationships with existing customers and provide a consistent, positive experience.
• Review customer accounts and identify potential coverage needs and opportunities.
• Conduct needs-based conversations across multiple State Farm product lines.
• Provide quotes and discuss available insurance options with customers.
• Follow up with customers and prospective customers by phone, text, and email.
• Identify opportunities to deepen customer relationships through additional products and services.
• Assist with policy changes, documentation, billing questions, and general account servicing.
• Schedule appointments for additional insurance and financial-services conversations when appropriate.
• Maintain accurate customer records and complete follow-up activities.
• Participate in ongoing training, coaching, and professional development.
• Work with the entire agency team to achieve customer service and office growth goals.

Job description

Mark Miklautsch State Farm Agency in Cincinnati, OH, seeks an Inside Sales / Customer Service Representative to help customers with insurance needs and grow relationships. Join a team that values service, communication, and opportunity for professional growth.

The role blends service and sales across State Farm product lines, with a focus on building trust, answering questions, and delivering a positive experience for our customers.