Insurance Customer Service Pro — 401(k) Match, Bonus & PTO

Dee Miller - State Farm Agent; Hilliard (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Career-building experience

Job summary

A Customer Service Representative at a State Farm Agent team in Ohio will deliver exceptional client experiences, handle insurance inquiries, process policy changes, transfers, and billing questions, and coordinate with agency staff to support community members.

This role emphasizes empathy, proactive problem-solving, and growth within the office, with benefits including PTO and performance-based bonuses.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Job description

A Customer Service Representative at a State Farm Agent team in Ohio will deliver exceptional client experiences, handle insurance inquiries, process policy changes, transfers, and billing questions, and coordinate with agency staff to support community members.

This role emphasizes empathy, proactive problem-solving, and growth within the office, with benefits including PTO and performance-based bonuses.