Inside Sales/Customer Service Manager

Crete-Solutions-LL; Charlotte (NC); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Medical insurance

Dental & Vision

Life insurance

401(k) match

Paid time off

Career growth

Team culture

Descrizione del lavoro

Crete Solutions, a growing ready-mix concrete supplier, seeks a hands-on people leader to steer the inside sales and customer service team. You’ll connect customers, sales, drivers, quality control, and plant operations to keep orders and deliveries running smoothly.

This role emphasizes ownership, people development, and continuous improvement of how we serve customers. You’ll lead with accountability, foster teamwork, and drive operational excellence as we grow.

Competenze

• Experience in logistics, transportation, construction, manufacturing, operations, customer service, or a related field.
• A customer-first mindset with strong operational judgment.
• Strong, proactive communication skills with customers, employees, and leaders.
• Ability to prioritize and make sound decisions in a fast-paced environment.
• A proactive, ownership-minded approach to improving processes.
• Ready-mix experience is a plus, but leadership, initiative, and the ability to learn matter as well.

Mansioni

• Lead, coach, and develop the inside sales and customer service team.
• Coordinate daily schedules while balancing customer needs, production capacity, and fleet efficiency.
• Partner with sales, plant operations, drivers, and quality control to keep daily operations moving.
• Build strong customer relationships through proactive communication and excellent service.
• Anticipate challenges and solve problems quickly as priorities shift.
• Improve scheduling, communication, efficiency, and the customer experience.
• Help strengthen our inside sales and customer service processes as we grow.
• Promote accountability, teamwork, and operational excellence.

Conoscenze

Leadership

Customer service

Communication

Decision making

Ownership mindset

Process improvement

Strumenti

Microsoft Office

Dispatch software

Descrizione del lavoro

Build Relationships. Drive Operations. Make an Impact.

Crete Solutions is a growing ready-mix concrete supplier focused on exceptional service and efficient operations. We're looking for a people leader who can build relationships, solve problems, and develop a strong team.

You’ll lead our inside sales and customer service team while connecting customers, sales, drivers, quality control, and plant operations to keep orders and deliveries running smoothly.

This is a hands‑on leadership role for someone ready to take ownership, develop people, and improve how we serve our customers.

What You’ll Do

• Lead, coach, and develop the inside sales and customer service team.
• Coordinate daily schedules while balancing customer needs, production capacity, and fleet efficiency.
• Partner with sales, plant operations, drivers, and quality control to keep daily operations moving.
• Build strong customer relationships through proactive communication and excellent service.
• Anticipate challenges and solve problems quickly as priorities shift.
• Improve scheduling, communication, efficiency, and the customer experience.
• Help strengthen our inside sales and customer service processes as we grow.
• Promote accountability, teamwork, and operational excellence.

What We’re Looking For

• Experience in logistics, transportation, construction, manufacturing, operations, customer service, or a related field.
• A customer-first mindset with strong operational judgment.
• Strong, proactive communication skills with customers, employees, and leaders.
• Ability to prioritize and make sound decisions in a fast-paced environment.
• A proactive, ownership-minded approach to improving processes.
• Proficiency with Microsoft Office and logistics or dispatch software.
• Ready-mix experience is a plus, but strong leadership, initiative, and the ability to learn matter just as much.

Why Crete Solutions?

We invest in people who want to grow with us and make an impact.

If you want your ideas and leadership to make a difference, we'd love to meet you.

Benefits

• Competitive compensation based on experience
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off
• Career growth and advancement opportunities
• Supportive, team-oriented culture