Inside Sales/Customer Service Manager

Crete Solutions, LLC; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

Company Paid Life Insurance

401(k) with Company Match

Paid Time Off

Career growth opportunities

Team-oriented culture

Job summary

Crete Solutions is seeking a hands-on people leader to guide inside sales and customer service, connecting customers with sales, drivers, quality control, and plant operations to keep orders and deliveries moving.

This role emphasizes ownership, developing staff, and optimizing how we serve customers, with emphasis on accountability, teamwork, and operational excellence.

Qualifications

• Experience in logistics, transportation, construction, manufacturing, operations, or customer service.
• Customer-first mindset with strong operational judgment.
• Proactive communication with customers, employees, and leaders.
• Ability to prioritize and decide quickly in a fast-paced setting.
• Ownership mindset to improve processes.
• Proficiency with Microsoft Office and logistics/dispatch software.
• Ready-mix experience is a plus; leadership and initiative matter.

Responsibilities

• Lead, coach, and develop the inside sales and customer service team.
• Coordinate daily schedules balancing customer needs, capacity, and fleet.
• Partner with sales, plant ops, drivers, and QA to keep daily operations moving.
• Build strong customer relationships through proactive communication and service.
• Anticipate challenges and solve problems as priorities shift.
• Improve scheduling, communication, efficiency, and customer experience.
• Strengthen inside sales and customer service processes as we grow.
• Promote accountability, teamwork, and operational excellence.

Skills

Leadership

Customer service

Communication

Operations

Problem solving

Team development

Tools

MS Office

Dispatch software

Job description

Build Relationships. Drive Operations. Make an Impact.

Crete Solutions is a growing ready-mix concrete supplier focused on exceptional service and efficient operations. We're looking for a people leader who can build relationships, solve problems, and develop a strong team.

You’ll lead our inside sales and customer service team while connecting customers, sales, drivers, quality control, and plant operations to keep orders and deliveries running smoothly.

This is a hands-on leadership role for someone ready to take ownership, develop people, and improve how we serve our customers.

What You’ll Do

• Lead, coach, and develop the inside sales and customer service team.
• Coordinate daily schedules while balancing customer needs, production capacity, and fleet efficiency.
• Partner with sales, plant operations, drivers, and quality control to keep daily operations moving.
• Build strong customer relationships through proactive communication and excellent service.
• Anticipate challenges and solve problems quickly as priorities shift.
• Improve scheduling, communication, efficiency, and the customer experience.
• Help strengthen our inside sales and customer service processes as we grow.
• Promote accountability, teamwork, and operational excellence.

What We’re Looking For

• Experience in logistics, transportation, construction, manufacturing, operations, customer service, or a related field.
• A customer-first mindset with strong operational judgment.
• Strong, proactive communication skills with customers, employees, and leaders.
• Ability to prioritize and make sound decisions in a fast-paced environment.
• A proactive, ownership-minded approach to improving processes.
• Proficiency with Microsoft Office and logistics or dispatch software.
• Ready-mix experience is a plus, but strong leadership, initiative, and the ability to learn matter just as much.

Why Crete Solutions?

We invest in people who want to grow with us and make an impact.

If you want your ideas and leadership to make a difference, we’d love to meet you.

Benefits

• Competitive compensation based on experience
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off
• Career growth and advancement opportunities
• Supportive, team-oriented culture