Inside Sales & Customer Service Leader - Ops & Growth

Crete-Solutions-LL; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental & Vision

Life insurance

401(k) match

Paid time off

Career growth

Team culture

Job summary

Crete Solutions, a growing ready-mix concrete supplier, seeks a hands-on people leader to steer the inside sales and customer service team. You’ll connect customers, sales, drivers, quality control, and plant operations to keep orders and deliveries running smoothly.

This role emphasizes ownership, people development, and continuous improvement of how we serve customers. You’ll lead with accountability, foster teamwork, and drive operational excellence as we grow.

Qualifications

• Experience in logistics, transportation, construction, manufacturing, operations, customer service, or a related field.
• A customer-first mindset with strong operational judgment.
• Strong, proactive communication skills with customers, employees, and leaders.
• Ability to prioritize and make sound decisions in a fast-paced environment.
• A proactive, ownership-minded approach to improving processes.
• Ready-mix experience is a plus, but leadership, initiative, and the ability to learn matter as well.

Responsibilities

• Lead, coach, and develop the inside sales and customer service team.
• Coordinate daily schedules while balancing customer needs, production capacity, and fleet efficiency.
• Partner with sales, plant operations, drivers, and quality control to keep daily operations moving.
• Build strong customer relationships through proactive communication and excellent service.
• Anticipate challenges and solve problems quickly as priorities shift.
• Improve scheduling, communication, efficiency, and the customer experience.
• Help strengthen our inside sales and customer service processes as we grow.
• Promote accountability, teamwork, and operational excellence.

Skills

Leadership

Customer service

Communication

Decision making

Ownership mindset

Process improvement

Tools

Microsoft Office

Dispatch software

Job description

Crete Solutions, a growing ready-mix concrete supplier, seeks a hands-on people leader to steer the inside sales and customer service team. You’ll connect customers, sales, drivers, quality control, and plant operations to keep orders and deliveries running smoothly.

This role emphasizes ownership, people development, and continuous improvement of how we serve customers. You’ll lead with accountability, foster teamwork, and drive operational excellence as we grow.