Inside Sales & Customer Serv Executive

ADP, Inc.; Wood Dale (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Salary based on experience

Job summary

Dimerco Express Group in Wood Dale, IL is seeking an Inside Sales and Customer Service Executive. You will build strong client relationships, coordinate rate quotations, and support daily shipments in a fast-paced logistics environment.

Ideal candidates excel in customer service, communication, and teamwork, with proficiency in Word and Excel. This role offers career growth and exposure to global operations within a supportive company culture.

Qualifications

• Exceptional Customer Service skills (verbal and written).
• Detail oriented, self-motivated with strong problem-solving abilities.
• Excellent communication with internal teams, regional offices and clients.
• Good organizational skills and ability to learn industry concepts.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Provide Customer Service Support and maintain relationships with clients including multinational accounts.
• Coordinate and support rate quotations to clients, overseas offices, and agents.
• Collaborate with team on shipment status, highlighting product/service features and benefits.
• Support sales through business development and joint sales calls with the Sales Team.
• Promote products and services across the Dimerco Express Group network.

Skills

Customer Service

Problem-solving

Communication

Organizational skills

Word

Excel

Fluent in English

Tools

Microsoft Word

Microsoft Excel

Job description

Salary Range: $50,000.00 To $65,000.00 Annually

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We're looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia's manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

• Training and career support: structured programs to help you grow professionally.
• Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
• Effective communication: a flat structure that minimizes hierarchy and organizational layers.
• Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
• Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
• Career mobility:opportunities to take on global assignments and advance within the organization.

Position Title: Inside Sales and Customer Service Executive

Location: Wood Dale, IL

Qualifications:

• Exceptional Customer Service skills (verbal and written)
• Detail oriented, Self-motivated, Exceptional problem-solving skills
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts
• Good organizational skills and ability to learn and retain information to build core industry related skills.
• Must know how to use and organize Microsoft Word, Excel.
• Fluent in English (written and spoken)

Responsibilities:

• Customer Service Support and maintaining strong relationships to all clients including Multi-national customers and Key Accounts
• Coordinate and support all rate quotations to clients, overseas offices, and/or Agents
• Working with relevant team members for daily shipment status/reporting, introduce product/service features and benefits, qualifying prospects and supporting sales team.
• Internal Promotion with Overseas offices and/or agents to increase business volume according to business plan
• Support Sales for business development & Sales Leads including joint sales calls with Sales Team & assist Sales in ensuring all daily activities are carried out efficiently
• Product Promotion with existing/potential customers and Dimerco Express Group network including Corporate Agents.
• Internal promotions with overseas offices and agents to improve business volume according to business plan

Featured Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Salary based on experience

Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.