Inside Sales Coordinator — Team-Driven Customer Support

Mill Steel Company; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Team oriented environment

Pet friendly office

Hands on business experience

National Best & Brightest recognition

Job summary

Mill Steel Company in Grand Rapids, MI is seeking an Inside Sales Coordinator to support the Inside Sales Account Manager by handling day-to-day order entry, releases, forecasting, and customer communications. This role partners with Production, Logistics, Purchasing, Outside Processing, and Quality to ensure on-time delivery and accurate data.

A bachelor’s degree in business or related field and 1–3 years in customer service or inside sales are preferred, with strong communication and

Qualifications

• Preferred bachelor’s degree in business or related field.
• 1 – 3 years of experience in customer service, inside sales support, supply chain, or business operations.
• Excellent verbal and written communication skills, including clear and timely customer updates.
• Strong attention to detail with the ability to identify issues, take ownership of follow-up, and escalated appropriately.
• Customer focused mindset with a service-oriented approach.
• Ability to prioritize and execute in a fast-paced environment while working collaboratively across teams.
• Proficient with ERP/CRM systems and basic reporting tools.
• Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Experience with Microsoft D365 Finance and Operations business systems (preferred).

Responsibilities

• Own day-to-day execution for assigned customer accounts in partnership with the ISAM.
• Serve as a primary day-to-day point of contact for order status, execution questions, and routine customer requests; escalated commercial decisions to the ISAM as needed.
• Maintain strong customer communication through responsiveness, follow-through, and proactive updates.
• Coordinate daily with internal teams (Production, Logistics, Purchasing, Outside Processing, Quality, etc.) to execute orders and resolve issues impacting delivery.
• Perform timely, accurate order entry and ensure all required customer and internal details are captured.
• Enter and maintain release schedules (release entry) per customer requirements and communicate changes to internal stakeholders.
• Complete required forecasting entry (as applicable) and support forecasting discussions by ensuring data is accurate, timely, and clearly communicated.
• Prepare and distribute execution/status reporting for the ISAM and internal teams (e.g., open order status, past-due items, releases, and customer scorecard inputs).
• Track and manage customer aging inventory and execution-related issues; escalated risk items and recommended actions to the ISAM.
• Review pricing, freight, and order details for accuracy; communicate discrepancies and obtain direction/approval from the ISAM when needed.
• Effectively utilize the ERP and reporting tools to track interactions, order status, and follow-ups; proactively communicate ETAs and changes to customers.
• Report to the Inside Sales Account Manager (ISAM).

Skills

Customer service

ERP/CRM

Order entry

Communication

MS Office

D365

Education

Bachelor’s degree in business or related field

Tools

D365 Finance and Operations

Job description

Mill Steel Company in Grand Rapids, MI is seeking an Inside Sales Coordinator to support the Inside Sales Account Manager by handling day-to-day order entry, releases, forecasting, and customer communications. This role partners with Production, Logistics, Purchasing, Outside Processing, and Quality to ensure on-time delivery and accurate data.

A bachelor’s degree in business or related field and 1–3 years in customer service or inside sales are preferred, with strong communication and