Sales Coordinator

Insidesource; Seattle (WA); On-site; USD 36,000 - 39,000; Full time

Job summary

Insidesource in Seattle, WA, is seeking an Order Fulfillment Specialist to provide high-level support to customers and the internal sales team for preparing, processing and coordinating orders.

You will develop strong technical skills in the order process, work with vendors, set up new customers, generate POs, and keep customers informed with status reports. This role emphasizes clear communication and collaboration across departments to ensure timely ship dates.

Qualifications

• Learn and apply technical skills in dealership software and 20/20 systems.
• Proficient in Excel, Word, Outlook.
• Experience managing multiple projects in a fast-paced environment.
• Excellent written and oral communication.
• Strong organizational, analytical and administrative abilities.
• Able to coordinate with multiple departments and vendors.

Responsibilities

• Create client proposals including new customer setup, specs, pricing, and revenue codes.
• Generate purchase orders from complete order entry packets.
• Ensure orders are accurate and sent to manufacturers/vendors.
• Coordinate delivery/install dates with vendors, Operations, clients and PMs.
• Publish customer status reports.
• Support project management tasks including spec checks and punch IDs.
• Participate in vendor and dealer training programs.

Skills

Communication skills

Project management

Organizational skills

Analytical skills

Multitasking

Customer service

Dealership software

Microsoft Office

Attention to detail

Tools

20/20 software

Dealership software

Microsoft Office

Job description

Please note: This role supports the Workpointe team. Read about the Insidesource and Workpointe merger here!

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

Provide high-level support to customers and internal sales organization for preparation, processing and coordination of customer orders. Achieve superior technical skills and understanding of the order fulfillment process. Practice strong communication skills both internally and externally. Possess the desire to achieve a high level of professionalism through continuous improvement processes and practices.

Essential Duties and Responsibilities:

• Create client proposals, to include new customer set up, entry/import of specifications, pricing, classification and revenue codes
• Generate purchase orders upon receipt of complete order entry packet
• Ensure orders are entered promptly, and reviewed for accuracy and completeness before being sent to the manufacturers/vendors
• Work with vendors and internal project teams to reconcile acknowledgement discrepancies and manage timely ship dates based on project requirements
• Create and publish customer status reports
• Coordinate delivery/install dates with vendors, Operations, clients and Project Managers (depending on work scope)
• Assist with project management tasks, to include spec checks and punch ID/resolution Ensure factory interface is on-going and that others are monitored and projected ship dates and project schedule requirements, that all acknowledgements are checked and discrepancies followed up on, and that orders are closed out in a timely and responsible manner
• Participate in vendor and dealer training programs and activities for on-going professional growth and development

Departmental Responsibilities:

• Carry out requested tasks to support efforts of individual sales representatives and Account Managers
• Serve as hub of communication and information to other cross-functional teams (Design, Project Management, Finance and Operations)
• Ensure that all communication with internal and external customers is timely, accurate and meets customer requirements for information and order status

Skills, Knowledge, Experience Required

• Ability to learn and apply technical skills in dealership business system and 20/20 software
• Proficiency in Microsoft Office software (Excel, Word, Outlook)
• Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment
• Excellent and effective oral and written communication
• Strong organizational, analytical and administrative skills
• Ability to see the big picture and integrate into day-to-day tasks and activities
• Understanding of the complexities and sophistication required to thrive in the dealer environment
• Fluid interpersonal skills to interact effectively with a wide range of customers, personnel and departments
• Customer Service work experience – preferred
• Experience with dealership business systems- preferred
• Furniture industry experience - preferred

The anticipated salary range for this role is $26 - $28 per hour. Actual compensation will be determined based on factors such as experience, skills, qualifications, geographic location and internal equity.