Inside Sales Coordinator I

UFP Retail, LLC; Hampton (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with company

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program

Educational reimbursement

Wellness programs and challenges

Other supplemental benefits

Job summary

UFP Retail, LLC is seeking an Inside Sales Coordinator I to further develop prospects and maintain strong communication with existing customers primarily by phone. You will support customers and account managers, troubleshoot issues, and work under guidance within established guidelines.

The role emphasizes building relationships with distributors, preparing reports, and participating in product trainings and shows as needed.

Qualifications

• Minimum of high school graduate.
• 0-2 years of experience, preferably in customer service.
• Proficiency with Microsoft Office applications.
• Experience with various office equipment is a plus.

Responsibilities

• Maintain frequent communication with customer base to ensure satisfaction.
• Handles basic issues and refers complex problems to higher-level staff.
• Solicits sales orders from existing customers via phone.
• Develops new customers via pull through marketing.
• Assists qualifying leads gauging interest level, time frame, needs, etc.

Skills

Customer service

Phone communication

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Office equipment

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job. Can office out of any Prowood Plant.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Solicits sales orders from existing customers via phone.
• Develops new customers via "pull" through marketing.
• Phone-Internet.
• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels.
• Executes market penetration strategy utilizing web-based sales leads.
• Communicates sample needs for customers/dealers/contractors with the plant.
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates.
• Helps drive new product sales by communicating unknown products to customers.
• Works with account managers to comply with customer request and to solve customer problems.
• Maintains positive relationships with distributors.
• Works with Product Managers to enhance sales programs.
• Attends shows and product introductions when necessary.
• Attends various product trainings, as needed.
• Prepares various reports and correspondence as required.
• Performs other duties as required.

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

Compensation and Benefits

Hourly Pay Range: $35,000-$55,000 annually dependent on experience*.

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.

We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.