Inside Sales Coordinator — Customer Experience & Orders

Strategic Spaces; Boston (MA); Presencial; USD 48.000 - 62.000; Jornada completa

Descripción de la vacante

Strategic Spaces in Boston is seeking an Account Coordinator to support Sales Representatives by handling customer inquiries, reviewing furniture order specifications, and administering sales orders to deliver an outstanding customer experience.

You will assist in creating accurate quotes, coordinate service deliveries, and maintain order status reports while adapting to changing work needs in a small team environment.

Formación

• College degree preferred, but not necessarily required.
• 2-3 years in customer service or related industry experience preferred.
• Strong proficiency in all Microsoft programs, particularly Excel and Word.
• Strong verbal and written communication skills.
• Able to learn and adapt quickly to changing work needs.
• Strong organizational skills.
• Ability to adapt to change.
• Desire to enthusiastically participate in the company culture and contribute to growth of a small company.

Responsabilidades

• Assist Sales Reps in preparation of accurate and complete quotes and orders, checking pricing and information.
• Prompt handling of customer inquiries and complaints; send literature, quotes, and respond to order status inquiries.
• Process vendor and customer acknowledgements and follow up on inconsistencies and changes.
• Troubleshoot and manage order throughout order cycle and resolve open issues.
• Acts as sales liaison to customer requests.
• Develop and maintain customer status reports.
• Coordinate requests for service, delivery, and installation.
• Assist in investigation and resolution of accounting issues.
• Special projects as requested.

Conocimientos

Excel

Word

Communication

Organizational skills

Adaptability

Educación

College degree preferred

Herramientas

Excel

Word

Descripción del empleo

Strategic Spaces in Boston is seeking an Account Coordinator to support Sales Representatives by handling customer inquiries, reviewing furniture order specifications, and administering sales orders to deliver an outstanding customer experience.

You will assist in creating accurate quotes, coordinate service deliveries, and maintain order status reports while adapting to changing work needs in a small team environment.