Sales Account Coordinator - Boston Office

Strategic Spaces; Boston (MA); On-site; USD 48,000 - 62,000; Full time

Job summary

Strategic Spaces in Boston is seeking an Account Coordinator to support Sales Representatives by handling customer inquiries, reviewing furniture order specifications, and administering sales orders to deliver an outstanding customer experience.

You will assist in creating accurate quotes, coordinate service deliveries, and maintain order status reports while adapting to changing work needs in a small team environment.

Qualifications

• College degree preferred, but not necessarily required.
• 2-3 years in customer service or related industry experience preferred.
• Strong proficiency in all Microsoft programs, particularly Excel and Word.
• Strong verbal and written communication skills.
• Able to learn and adapt quickly to changing work needs.
• Strong organizational skills.
• Ability to adapt to change.
• Desire to enthusiastically participate in the company culture and contribute to growth of a small company.

Responsibilities

• Assist Sales Reps in preparation of accurate and complete quotes and orders, checking pricing and information.
• Prompt handling of customer inquiries and complaints; send literature, quotes, and respond to order status inquiries.
• Process vendor and customer acknowledgements and follow up on inconsistencies and changes.
• Troubleshoot and manage order throughout order cycle and resolve open issues.
• Acts as sales liaison to customer requests.
• Develop and maintain customer status reports.
• Coordinate requests for service, delivery, and installation.
• Assist in investigation and resolution of accounting issues.
• Special projects as requested.

Skills

Excel

Word

Communication

Organizational skills

Adaptability

Education

College degree preferred

Tools

Excel

Word

Job description

The Account Coordinator in our Boston office is a key customer-facing inside sales/service position whose primary role is to work closely with and support our Sales Representative’s sales efforts. The general responsibilities of this dynamic position include: providing direct customer support, reviewing furniture order specifications, sales order administration and providing an overall outstanding customer experience.

General Areas of Responsibility

• Assist Sales Reps in preparation of accurate and complete quotes and orders, checking for accuracy of pricing and information
• Prompt handling of customer inquiries and complaints, taking the appropriate action to send out literature, quote fill-in product, respond to order status inquiries and resolve customer concerns.
• Process vendor and customer acknowledgements and follow up on inconsistencies and changes
• Troubleshoot and manage order throughout order cycle (changes, additions, etc.) and monitor order management reports to resolve open issues
• Acts as sales liaison to customer requests
• Ability to problem solve independently and prioritize tasks.
• Develop and maintain customer status reports
• Coordinate requests for service, delivery, and installation
• Assist in the investigation and resolution of accounting issues
• Special projects as requested

Job Requirements/Qualifications

• Strong proficiency in all Microsoft programs, particularly Excel and Word
• Strong verbal and written communication skills
• Able to learn and adapt quickly to changing work needs
• Strong organizational skills
• Ability to adapt to change
• A desire to enthusiastically participate in the company culture and the desire to help contribute to the growth of a
• small company

Level of Education

College degree preferred, but not necessarily required.

Experience

2-3 years in customer service or related industry experience preferred