Inside Sales Coordinator

Industrial Profile Systems; Kentucky; On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Full-time

Medical/Dental/Vision/Life insurance

401K eligibility

Bi-weekly pay

Generous PTO

Job summary

Industrial Profile Systems is seeking an Inside Sales & Customer Service Coordinator in Akron, OH to support sales managers, engineering, and product management. You will build client relationships, manage projects, and drive sales opportunities across manufacturing industries, leveraging our aluminum products.

Ideal candidates have 2–5 years in sales/customer service, familiarity with ERP/CRM systems, and strong communication.

Qualifications

• Minimum 2–5 years of sales or customer service experience.
• Experience with ERP/CRM software is preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with urgency.

Responsibilities

• Identify opportunities to reactivate dormant accounts and grow existing accounts.
• Support customer inquiries, provide quotes, process orders, and update clients.
• Research new product requests and write orders.
• Liaise between outside sales and customers throughout the process.
• Track leads and sales and generate regular reports.
• Ensure accurate order entry, fulfillment, installation, and post-installation steps.
• Maintain records of customer interactions and actions taken.
• Perform other related duties as assigned.

Skills

Sales experience

Customer service

Communication skills

Multitasking

Tools

Microsoft Dynamics NAV

ERP/CRM systems

Job description

Job Description

Job Description

Inside Sales and Customer Service Coordinator

Industrial Profile Systems – Akron, OH

Job Description

The Inside Sales & Customer Service Coordinator will provide inside customer support while working closely with Sales Managers, Engineering, and Product Management, to ensure a smooth flow of customer information and requirements throughout the organization. This position is responsible for building client relationships, project management, and developing sales opportunities and must be able to recognize growth opportunities and utilize extruded aluminum to solve complex challenges for existing and new clients across manufacturing industries.

Benefits

• Full-time position
• Medical, dental, vision, and life insurance on the 31st day of employment
• 401K eligibility begins after the 60th day of employment
• Pay is bi-weekly
• Generous PTO policy

Pay Range: $24-32/hour

Job Responsibilities - Inside Sales and Customer Service Coordinator

• Identify opportunities to reactive dormant accounts and grow existing accounts to achieve sales objectives

• Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process

• Researches new product requests and writes orders
• Serves as a liaison with the outside sales team
• Tracks and prepares reports on daily, weekly, and monthly leads and sales

• Follow up to ensure successful order entry, sales fulfillment, installation, post-installation, and operations on orders produced

• Maintains close contact with customer to give updates on progress toward resolution of issue or service request
• Ensures that appropriate changes were made to resolve customers’ problems
• Refers unresolved customer issues to designated departments for further investigation
• Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork
• Keeps records or customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Perform other miscellaneous job duties and related functions as directed

Desired Skills & Experience - Inside Sales and Customer Service Coordinator

• Minimum of 2-5 years of experience with sales and/or customer service

• Knowledge of Microsoft Dynamics NAV is a plus, but not required
• Preferred experience using ERP or CRM system

• Ability to manage multiple priorities and tasks with a sense of urgency
• Well organized with an aptitude for details

• Effective verbal and written communication skills
• Have the ability to multi-task and produce quality results under pressure
• Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Must be self-started and able to work independently with little supervision

Company Description

Industrial Profile Systems is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries. Founded in 1996 and occupying 50,000+ sq. ft. in Akron, Ohio, we design, machine, and assemble custom machine base, table, and enclosure solutions. This vertical integration allows for quick turnaround times and the ability to produce custom solutions. Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share. Visit our website at www.industrialprofile.com.

Industrial Profile Systems (Akron, OH) is a division of WEISS North America, Inc. (Willoughby, OH).