Inside Sales & Customer Success Coordinator

Industrial Profile Systems

Kentucky

On-site

USD 33,000 - 44,000

Full time

14 days+

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Benefits offered by this job

Full-time

Medical/Dental/Vision/Life insurance

401K eligibility

Bi-weekly pay

Generous PTO

Job summary

Industrial Profile Systems is seeking an Inside Sales & Customer Service Coordinator in Akron, OH to support sales managers, engineering, and product management. You will build client relationships, manage projects, and drive sales opportunities across manufacturing industries, leveraging our aluminum products.

Ideal candidates have 2–5 years in sales/customer service, familiarity with ERP/CRM systems, and strong communication.

Qualifications

Minimum 2–5 years of sales or customer service experience.
Experience with ERP/CRM software is preferred.
Strong verbal and written communication skills.
Ability to manage multiple priorities with urgency.

Responsibilities

Identify opportunities to reactivate dormant accounts and grow existing accounts.
Support customer inquiries, provide quotes, process orders, and update clients.
Research new product requests and write orders.
Liaise between outside sales and customers throughout the process.
Track leads and sales and generate regular reports.
Ensure accurate order entry, fulfillment, installation, and post-installation steps.
Maintain records of customer interactions and actions taken.
Perform other related duties as assigned.