Inside Sales Coordinator

Skylift Inc; Lorain (OH); On-site; Full time

Job summary

A manufacturing company located in Lorain, Ohio, is seeking a motivated Customer Service & Inside Parts Coordinator. This role involves providing outstanding service, handling customer complaints, and coordinating with other departments. Applicants should possess strong communication skills, two years of customer service experience, and proficiency in Microsoft Office. This is an excellent opportunity for individuals looking to grow in a collaborative environment focused on quality and customer satisfaction.

Qualifications

• Minimum of two years of customer service experience.
• Basic accounting or financial knowledge.
• Ability to work effectively in a team-based environment.

Responsibilities

• Provide customers with outstanding service and support.
• Assist in handling customer satisfaction and resolving complaints.
• Coordinate with other departments on orders.

Skills

Excellent verbal and written communication skills

Strong critical thinking skills

Ability to multi-task

Proficiency in Microsoft Office applications

Experience with NetSuite (or equivalent ERP system)

Job description

Description

Position Summary

We are seeking a motivated and detail-oriented Customer Service & Inside Parts Coordinator to join our team. This role is ideal for a professional who thrives in a fast-paced manufacturing environment and is passionate about delivering outstanding customer service while maintaining operational accuracy.

Key Responsibilities

• Provide customers with outstanding service and support
• Assist in handling customer satisfaction and resolving customer complaints professionally and efficiently
• Build and maintain strong rapport with customers
• Provide quotes and process orders for customers
• Coordinate with other departments on orders

Required Skills & Qualifications

Core Skills:

• Excellent verbal and written communication skills
• Strong critical thinking skills with the ability to work independently
• Ability to multi-task in a demanding environment while maintaining attention to detail
• Proficiency in Microsoft Office applications
• Experience with NetSuite (or equivalent ERP system) is a plus

Basic Requirements:

• Minimum of two (2) years of customer service experience
• Basic accounting or financial knowledge
• Ability to work effectively in a team-based environment
• Ability to successfully pass pre-employment drug screening and background check

What We’re Looking For

The ideal candidate is customer-focused, organized, and proactive, with a strong sense of accountability. You should be comfortable working cross-functionally with multiple departments while ensuring customers receive accurate and timely service.

If you are looking for an opportunity to grow within a collaborative manufacturing environment and contribute to a company that values quality and customer satisfaction, we encourage you to apply.