Inside Sales Coordinator

Northern Air Systems Inc; City of Rochester (NY); On-site; USD 62,000 - 76,000; Full time

Job summary

Northern Air Systems Inc. in Rochester, NY is seeking an experienced Inside Sales Coordinator to grow customer relationships, support proposals, and coordinate marketing and project management at the intersection of sales, engineering, and service.

This role requires HVAC knowledge, strong communication, and the ability to drive sales opportunities across cross-functional teams while ensuring customer satisfaction and project timelines.

Qualifications

• Bachelor’s degree in Engineering with HVAC/related experience.
• 5+ years experience in HVAC, engineering, sales, or project management.
• Ability to read technical specs, drawings, RFQs, and regulations.
• Strong communication, presentation, and customer relationship skills.

Responsibilities

• Coordinate Inside Sales initiatives to generate new business and opportunities.
• Manage relationships with key accounts to drive retention and repeat sales.
• Coordinate proposals and technical information between Sales and Engineering.
• Review customer specs, drawings, and RFQs to choose equipment and solutions.
• Oversee CRM usage and track sales activity and performance.
• Support product innovation with technical and customer feedback.

Skills

HVAC systems

Sales coordination

Customer relationships

Project coordination

Proposal development

CRM systems

Communication skills

Excel

Education

Bachelor’s degree in Engineering

HVAC Technology knowledge

Tools

Microsoft Office

CRM software

Spreadsheets

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales ROC Buffalo Rd, Rochester, NY, US

5 days ago Requisition ID: 1047

Salary Range: $62,000.00 To $76,000.00 Annually

Full-Time | Exempt | Monday–Friday, 8:00 AM–4:30 PM

About the Role

We are seeking an experiencedInside Sales Coordinatorto join our Sales team and play a key role in growing customer relationships, supporting proposal development, coordinating marketing activities, and improving our sales process.

This is an ideal opportunity for a technically minded sales professional who understandsHVAC systems and applicationsand enjoys working at the intersection of sales, engineering, marketing, and project management.

What You’ll Do

Coordinate Inside Sales initiatives to generate new business and increase sales opportunities.

• Manage and grow relationships with key house accounts to drive customer retention and repeat sales.
• Monitor and follow up on leads generated through the company website and Inside Sales activities.
• Coordinate proposals and technical information between Sales and Engineering.
• Review customer specifications, drawings, schematics, and RFQs to help determine appropriate equipment and solutions.
• Assist with specification verification, deviations, substitutions, and exceptions.
• Manage customer change orders and monitor proposal terms and conditions.
• Coordinate project schedules and timelines and communicate status to customers when needed.
• Participate in customer visits, design reviews, and follow-up meetings.
• Oversee CRM usage and configuration to track sales activity, opportunities, and performance.
• Coordinate with our outside marketing firm and provide technical input for website content and sales literature.
• Identify opportunities to improve our sales processes and customer experience.
• Support product innovation initiatives by providing technical and customer feedback.
• Maintain current technical and industry knowledge through professional development and industry involvement.

What We’re Looking For

• Bachelor’s degree in Engineeringwith education or experience in HVAC Technology, Marketing, and/or Project Management.
• 5+ years of relevant experiencein HVAC, engineering, sales, project management, or a related field.
• Strong understanding of HVAC systems, equipment, applications, and markets.
• Ability to read and interpret technical specifications, drawings, schematics, RFQs, and regulations.
• Strong written, verbal, presentation, and customer relationship skills.
• Ability to understand and calculate margins, profitability, percentages, and other business-related figures.
• Strong problem-solving, organizational, and project coordination skills.
• Proficiency with Microsoft Office, CRM systems, spreadsheets, and related business/design software.
• Ability to work effectively with customers, engineers, sales professionals, management, and external partners.
• Must be authorized to work in the United States.

Equal Opportunity Statement

Northern Air Systems is an equal opportunity employer committed to providing a professional work environment in which all qualified individuals are considered for employment without regard to legally protected characteristics.

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified or assigned as business needs require.