Inside Sales Consultant - Medical

Computers Unlimited, Inc.; Billings (MT); On-site; USD 40,000 - 65,000; Full time

Job summary

Computers Unlimited, Inc. is seeking an inside sales consultant to work with existing customers to learn their needs and sell TIMS software products and system upgrades, focusing on home medical equipment providers. This exempt position reports to the Director of Sales & Marketing.

You will build relationships, present quotes, negotiate terms, and maintain CRM activity. The role requires exceptional customer service, strong communication, and TIMS knowledge; a Bachelor’s degree is preferred and

Qualifications

• Bachelor’s degree in business or related area preferred; related work experience may substitute.
• Minimum two years’ experience in customer service with understanding of the complex selling process.
• Proficiency with MS Office products including Excel, Word, and PowerPoint; HubSpot experience preferred.

Responsibilities

• Develop and maintain relationships with existing clients; identify needs and suggest TIMS products and services.
• Ensure customer satisfaction through ongoing communication and relationship management; coordinate with internal groups.
• Grow TIMS knowledge and demonstrate features and benefits to customers.
• Prepare and present quotes; negotiate terms of sale and service agreements.
• Work with marketing to provide insight and feedback; maintain CRM activity.
• Assist with the annual users group conference; may present and help with presentations.

Skills

Customer service

Communication

Negotiation

Time management

Independent work

TIMS knowledge

Education

Bachelor's degree preferred

Tools

HubSpot

MS Office

Job description

Job Summary

The inside sales consultant will work with existing customers to learn their needs and sell TIMS software products and system upgrades that can help them reach their goals. This role will focus on home medical equipment providers. Successful sales consultants will have exceptional customer service skills and willingness to develop a thorough understanding of TIMS and the customer’s business processes. This is an exempt position reporting to the Director of Sales & Marketing.

Responsibilities & Duties

• Develop and maintain relationships with existing clients. Communicate with customers to identify and understand their needs; identify and suggest products and services that will meet those needs.
• Ensure customer satisfaction through ongoing communication and relationship management. Coordinate with support services and other internal groups to ensure commitments are being met, identify additional opportunities for assistance, training and/or other products.
• Continue to grow TIMS knowledge and be able to demonstrate features and benefits.
• Prepare and present quotes. Negotiate process, terms of sale, hardware, software and or service agreements.
• Work with marketing team to offer insight, guidance and feedback. Maintain CRM database activity.
• Assist with the successful execution of the annual users group conference. Will attend/participate and may present and/or assist with development of presentations.
• This position has no supervisory duties.

Required skills & abilities

• All Computers Unlimited employees are expected to treat others with respect, maintain good relationships with employees and customers, and uphold high ethical standards of honesty, integrity, and reliability. Employees are expected to follow security and confidentiality standards.
• Exceptional customer service skills, including listening to understand.
• Communicate effectively both in writing and verbally, be organized, and show attention to detail.
• Demonstrate understanding of industry requirements and business practices. Ability to understand broader business goals and objectives.
• Excellent sales and negotiation skills.
• Ability to work independently, prioritize tasks and handle competing deadlines. Able to thrive in stressful situation while maintaining positive relationships.
• Willingness to develop a thorough understanding of TIMS software required.

Education & Experience

• Bachelor’s degree in business, or related area is preferred. The related work experience may substitute.
• Minimum two years’ experience in customer service with an understanding of the complex selling process is required.
• Proficiency with MS office products including Excel, Word, and Power Point. Other products as required, including but not limited to HubSpot.

Travel/Working Conditions

This job will be performed in our Billings, Montana, office location. Travel to trade shows, customer and prospects sites will be periodically required. The amount of travel is typically around 25% and will be determined by trade show dates (hard dates) and sale’s requests for participating with onsite demonstrations (soft dates).

This job description is intended to convey the general scope of the major duties and responsibilities for this position. Other tasks not listed here may be assigned by the supervisor. Periodic review and revision may be necessary to reflect changes in expectations.