Inside Sales & Commercial Operation Specialist

HRCap, Inc.; California; On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

On-site perks

Job summary

HRCap, Inc. seeks an Inside Sales & Commercial Operations Specialist for our Pleasanton, CA on-site team to drive new business pipelines and engage with scientific customers.

You will own post-sales workflow, manage PO processing, order tracking, and onboarding while collaborating with marketing and business development to accelerate nationwide growth.

A hunter mindset, 2–4 years in life sciences sales, and fluency with CRMs are essential; relocation not required.

Qualifications

• Bachelor’s degree in biology, biochemistry, biotechnology, or related life sciences.
• 2–4 years in inside sales, customer success, or post-sales support in life sciences.
• Experience navigating CRMs (Salesforce or HubSpot) and sales tools.

Responsibilities

• Proactive Lead Generation: Identify, map, and cultivate high-potential enterprise accounts and biotech targets using CRM and sales-enablement tools.
• Outbound Outreach & Qualification: Conduct targeted outbound campaigns, cold outreach, and follow-ups to qualify leads and introduce capabilities.
• Campaign Collaboration: Partner with marketing and Senior Business Development Manager to execute regional campaigns, product launches, and industry event strategies.
• Post-Sales Fulfillment: Own PO processing, logistics/order tracking, and customer onboarding.
• CRM Stewardship: Maintain data integrity in CRM, track deal progress, and support sales forecasting.
• Cross-Functional Alignment: Collaborate with logistics, quality control, and application specialists for a premium customer experience.
• Account Upselling: Monitor order patterns to identify upsell opportunities within existing accounts.

Skills

Lead generation

Account management

CRM proficiency

Cross-functional collaboration

Education

Bachelor’s degree in Life Sciences

Tools

Salesforce

HubSpot

LinkedIn Sales Navigator

Job description

Our client is a rapidly scaling, leader in bioprocessing solutions. We are seeking a hunter-minded, proactive Inside Sales & Commercial Operations Specialist for their expanding U.S. commercial team in Pleasanton, CA. This is an on-site role designed to drive new business pipelines, engage deeply with scientific customers, and accelerate nationwide corporate growth through strategic collaboration with regional sales and business development leaders.

Why Join Us

• Accelerated Career Trajectory: Enjoy a clear, metrics-driven career path with structural opportunities to transition into lucrative field sales or specialized technical account management roles as the U.S. division expands.
• Direct Executive Mentorship: Work within an open, collaborative, and fast-growing startup-style environment with direct exposure to global leadership and seasoned biotech executives.
• Dual-Domain Mastery: Build a versatile, highly marketable corporate skill set by bridging front-end proactive lead generation with technical back-end commercial operations.
• High-Growth Market Exposure: Embed yourself in the absolute center of the booming biologics and cell/gene therapy supply chains, interacting with top-tier scientific innovators nationwide.

Responsibilities

• Proactive Lead Generation: Identify, map, and cultivate high-potential enterprise accounts and emerging biotech targets using advanced CRM and sales-enablement tools (HubSpot, Salesforce, LinkedIn Sales Navigator).
• Outbound Outreach & Qualification: Conduct targeted outbound campaigns, cold outreach, and follow-ups to qualify prospective leads, discover technical pain points, and introduce OPM’s technical capabilities.
• Campaign Collaboration: Partner closely with marketing teams and the Senior Business Development Manager to execute highly targeted regional campaigns, product launches, and industry event strategies.

Commercial Operations & Account Management

• Post-Sales Fulfillment: Own the end-to-end post-sales workflow, including Purchase Order (PO) processing, logistics/order tracking, and seamless customer onboarding.
• CRM Stewardship: Maintain pristine data integrity within the corporate CRM—tracking deal progressions, updating account profiles, and supporting accurate sales pipeline forecasting.
• Cross-Functional Alignment: Collaborate with internal logistics, quality control, and technical application specialists to ensure a flawless, premium customer experience from initial quote to final product delivery.
• Account Upselling: Monitor client order patterns to identify and develop organic upselling opportunities within existing accounts.

Qualifications

Required

• Education: Bachelor’s degree (B.S.) in Biology, Biochemistry, Biotechnology, or a closely related life sciences discipline.
• Experience: 2 to 4 years of progressive professional experience in inside sales, customer success, account management, or post-sales commercial support within a technical life sciences or laboratory consumables environment.
• Software Proficiency: Hands-on operational experience navigating corporate CRMs (Salesforce or HubSpot) and professional sales tools (LinkedIn Sales Navigator).
• Core Mindset: A strong hunter mentality with a natural drive to pursue new leads, break into cold accounts, and consistently exceed commercial objectives.
• Communication Skills: Exceptional written, verbal, and interpersonal communication capabilities, with the ability to convey technical concepts articulately to research scientists and procurement managers alike.

Preferred

• Advanced Degree: Master’s degree (M.S.) in a relevant scientific or biotechnology discipline.
• Domain Expertise: Foundational familiarity with bioprocessing workflows, cell culture media formulations, upstream processing, or industrial scale-up environments.

Salary & Benefits

• Comprehensive employee healthcare benefits and premium on-site perks at the Pleasanton facility.
• Structured professional development, training, and continuous technical mentorship.