Inside Sales: Building Materials & Customer Service

QXO, Inc; Laredo (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Care Benefits

401(k) with employer match

Paid Time Off

Job summary

QXO is seeking an Inside Sales Representative to join our branch team in Laredo, TX. You will be the primary contact for customers, process quotations and orders, and support sales growth with product knowledge and strong service.

You'll collaborate with warehouse, operations, purchasing, and delivery teams to ensure accurate pricing, timely order fulfillment, and exceptional customer experiences. Previous experience in building materials or related industries is a plus.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational, multitasking, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to effectively communicate and follow up with customers, vendors, team members, and management.
• Strong problem-solving skills with a proactive, team-oriented mindset.
• Eagerness and ability to quickly learn and retain extensive product knowledge.
• High school diploma or equivalent; additional education in Business, Construction, or related field is a plus.
• Previous inside sales, sales support, customer service, or front-line retail sales experience.
• Experience in building materials, lumber, construction supply, industrial distribution, or related industries preferred
• Knowledge of lumber products, building materials, and construction applications is a plus
• Proficiency with ERP systems, CRM software, order entry systems, Microsoft Office, and other business applications
• Spanish bilingual communication skills are a plus

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and walk-in inquiries.
• Receive and process requests for quotations, orders, returns, cancellations, product information, pricing, billing inquiries, and order corrections.
• Provide accurate pricing, quotations, and product recommendations for building materials and related products.
• Build and maintain strong relationships with contractors, builders, homeowners, commercial customers, and vendors.
• Identify customer needs and recommend products and solutions that support successful project outcomes.
• Deliver exceptional customer service by resolving questions, concerns, and product issues promptly and professionally.
• Process sales orders, purchase orders, returns, credits, and exchanges accurately and efficiently.
• Coordinate order fulfillment with warehouse, yard, purchasing, production, and delivery teams.
• Monitor inventory availability and communicate lead times, substitutions, and product updates to customers.
• Maintain customer accounts, pricing structures, sales documentation, and order records within company systems.
• Adhere to company pricing guidelines, credit policies, and customer account procedures.
• Support Outside Sales Representatives through quotation preparation, project coordination, and account management.
• Plan and implement prospecting, telemarketing, and customer outreach activities to generate new business opportunities.
• Support branch sales initiatives by identifying opportunities to expand existing customer relationships.
• Promote company products, services, vendor programs, and value-added solutions.
• Develop product knowledge to effectively suggest new products and alternatives.
• Assist with special-order sourcing and product availability research as needed.
• Partner with Operations, Purchasing, Warehouse, Production, Delivery, and Customer Service teams to ensure seamless order execution.
• Communicate effectively with customers, vendors, internal team members, and management regarding order status and project updates.
• Assist with resolving delivery issues, inventory concerns, and product discrepancies.
• Participate in sales meetings, product training, and continuous improvement initiatives.
• Perform additional duties as assigned

Skills

Customer service

Relationship building

Communication

Organizational skills

Multitasking

Time management

Detail oriented

Problem solving

Product knowledge

ERP systems

CRM software

MS Office

Spanish bilingual

Education

High school diploma or equivalent

Tools

ERP systems

CRM software

Order entry systems

Microsoft Office

Job description

QXO is seeking an Inside Sales Representative to join our branch team in Laredo, TX. You will be the primary contact for customers, process quotations and orders, and support sales growth with product knowledge and strong service.

You'll collaborate with warehouse, operations, purchasing, and delivery teams to ensure accurate pricing, timely order fulfillment, and exceptional customer experiences. Previous experience in building materials or related industries is a plus.