Inside Sales Associate, Parts

Ambient HVAC Supply LLC; Portland (OR); On-site; USD 34,000 - 41,000; Full time

Job summary

Ambient HVAC Parts Supply is seeking a motivated inside sales and customer service professional to support contractors and internal teams with quotes, orders, and product recommendations. You will help drive sales, manage inquiries, and ensure a smooth experience from inquiry to fulfillment.

You will leverage CRM systems and Microsoft Office to process orders, prepare quotes, and coordinate with the warehouse, aiming to upsell where appropriate and build lasting relationships with customers and

Qualifications

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• 1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)
• HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)
• Strong communication and customer-service skills
• Comfortable working in a fast-paced, transaction-heavy environment
• Proficient with CRM systems and Microsoft Office (Outlook and Excel)
• Highly organized, detail-oriented, and dependable

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins
• Prepare and follow up on quotes, bids, and order confirmations
• Process sales orders accurately and efficiently in the CRM system
• Support outside sales reps with pricing, product availability, and documentation
• Assist customers with parts identification, and basic technical questions
• Coordinate with warehouse and logistics teams to ensure timely deliveries
• Proactively identify opportunities to upsell and cross-sell products and solutions
• Maintain accurate customer, pricing, and order records
• Build strong, long-term relationships with contractors and internal partners

Skills

Customer service

Inside sales

CRM systems

Microsoft Office

Communication

Detail-oriented

Team collaboration

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

About Us Ambient HVAC Parts Supply is a HVAC parts and solutions provider and part of the Ambient Enterprises family of companies. We supply high-quality HVAC equipment, replacement parts, and technical support to commercial and industrial customers across the region. Our success is driven by a team-oriented culture built on reliability, collaboration, and a strong commitment to customer service. As we continue to grow, we’re looking for motivated, dependable individuals who are interested in building a long-term career in a stable, fast-paced environment.

Job Description

This role is a key customer-facing role responsible for supporting contractors and internal teams by providing product recommendations, preparing quotes, processing orders, and ensuring a smooth experience from inquiry through fulfillment. You’ll also get the opportunity to support our Warehouse team with Counter sales and customer interaction. This role blends customer service, technical product knowledge, and sales support.

Key Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins
• Prepare and follow up on quotes, bids, and order confirmations
• Process sales orders accurately and efficiently in the CRM system
• Support outside sales reps with pricing, product availability, and documentation
• Assist customers with parts identification, and basic technical questions
• Coordinate with warehouse and logistics teams to ensure timely deliveries
• Proactively identify opportunities to upsell and cross-sell products and solutions
• Maintain accurate customer, pricing, and order records
• Build strong, long-term relationships with contractors and internal partners

Qualifications

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• 1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)
• HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)
• Strong communication and customer-service skills
• Comfortable working in a fast-paced, transaction-heavy environment
• Proficient with CRM systems and Microsoft Office (Outlook and Excel)
• Highly organized, detail-oriented, and dependable

Benefits

• Performance Incentives
• Medical, Vision, Dental Insurance
• Paid time-off (PTO)
• Company Paid Holidays
• 401(k) Retirement Plan with company match
• Growth Opportunities

Estimated compensation: $25–$30 per hour with flexibility based on experience and skills.

Ambient Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Ambient is a national collective of HVAC firms. Our experts deliver safety, comfort, and highly efficient, sustainable solutions for spaces that matter most: healthcare, commercial, institutional, and mission-critical.