Inside Sales Associate

Lyon Roofing; Radford (VA); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Lyon Metal Roofing is seeking an Inside Sales Associate to join our Radford, VA team. You will handle customer orders, process transactions, and provide accurate product information to ensure a smooth ordering experience.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, and works well with teammates to support daily operations and upsell when appropriate.

Competenze

• Strong customer service skills and a professional attitude.
• Excellent verbal and written communication abilities.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and experience with order processing systems preferred.
• Previous sales or customer service experience is a plus.
• Ability to work independently and as part of a team.

Mansioni

• Greet customers in a friendly and professional manner, in person and over the phone.
• Accurately take and enter customer orders into the system.
• Provide customers with detailed product information, including availability and pricing.
• Process payments and handle transactions efficiently.
• Address and resolve customer inquiries, complaints, and requests in a timely manner.
• Assist customers with product selection and upsell where appropriate.
• Maintain knowledge of current products, promotions, and company policies.
• Collaborate with team members to ensure smooth daily operations.

Conoscenze

Customer service

Communication

Multitasking

Order processing

Teamwork

Strumenti

Order processing software

Descrizione del lavoro

Lyon Metal Roofing – Radford, VA

Job Summary

Lyon Metal Roofing is seeking a motivated Inside Sales Associate to join our team in Radford, VA. This position is responsible for taking customer orders, processing transactions, and ensuring a smooth and efficient ordering experience. The ideal candidate will have strong communication skills, attention to detail, and a customer-focused mindset.

Key Responsibilities

• Greet customers in a friendly and professional manner, both in person and over the phone.
• Accurately take and enter customer orders into the system.
• Provide customers with detailed and accurate product information, including availability and pricing.
• Process payments and handle transactions efficiently.
• Address and resolve customer inquiries, complaints, and requests in a professional and timely manner.
• Assist customers with product selection and recommend additional or alternative items when appropriate.
• Maintain knowledge of current products, promotions, and company policies.
• Work closely with team members to ensure smooth daily operations.

Qualifications & Requirements

• Strong customer service skills with a positive and professional attitude.
• Excellent communication skills, both verbal and written.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and experience with order processing systems preferred.
• Previous sales or customer service experience is a plus.
• Ability to work independently and as part of a team.

Preferred Skills & Traits

• Friendly and approachable demeanor.
• Strong attention to detail and accuracy.
• Ability to problem-solve and think critically.
• Sales-oriented mindset with a willingness to upsell when appropriate.

Lyon Metal Roofing is an equal-opportunity employer that values a strong work ethic and dedication to customer service.