Inside Sales Assistant

Industrial Supply; Rock Springs (WY); On-site; USD 42,000 - 52,000; Full time

Job summary

Industrial Supply is seeking an Inside Sales & Customer Service Representative for our Rock Springs, WY team. This full-time role supports the sales group and customers by preparing quotes, handling customer accounts, and processing requests with accuracy and timeliness.

You will contribute to a responsive, customer-centered culture, working across teams to ensure orders are fulfilled smoothly. Strong communication, organization, and computer skills are essential to succeed in this position.

Qualifications

• Strong customer service and communication skills.
• Organized and able to manage multiple priorities.
• Detail-oriented with a commitment to accuracy.
• Self-motivated and willing to take initiative.
• Dependable with strong attendance.
• Comfortable working independently and as part of a team.
• Comfortable using computers and learning new systems.
• Experience with Word, Excel, Outlook, or similar programs.

Responsibilities

• Provide friendly and professional customer service by phone, email, and in person.
• Support the sales team with customer accounts and day-to-day needs.
• Prepare quotes and assist with order processing.
• Answer incoming sales calls and help customers with product and order questions.
• Coordinate outsourcing and special-order needs.
• Follow up on customer requests and help resolve issues.
• Communicate with sales, purchasing, warehouse, and other team members to meet customer needs.
• Maintain accurate customer and order information.
• Manage multiple priorities while maintaining accuracy and responsiveness.

Skills

Customer service

Organized

Detail-oriented

Communication

Multi-tasking

Computer literacy

Tools

Word

Excel

Outlook

Job description

Job Summary

Industrial Supply is looking for an Inside Sales & Customer Service Representative to join our Rock Springs team. This full-time position supports our sales team and customers by preparing quotes, assisting with customer accounts, answering sales calls, processing requests, and helping ensure customers receive accurate and timely service. We're looking for someone who is organized, dependable, detail-oriented, and enjoys working with customers.

What You'll Do

• Provide friendly and professional customer service by phone, email, and in person.
• Support the sales team with customer accounts and day-to-day needs.
• Prepare quotes and assist with order processing.
• Answer incoming sales calls and help customers with product and order questions.
• Coordinate outsourcing and special-order needs.
• Follow up on customer requests and help resolve issues.Communicate with sales, purchasing, warehouse, and other team members to meet customer needs.
• Maintain accurate customer and order information.
• Manage multiple priorities while maintaining accuracy and responsiveness.

What We're Looking For

• Strong customer service and communication skills.
• Organized and able to manage multiple priorities.
• Detail-oriented with a commitment to accuracy.
• Self-motivated and willing to take initiative.
• Dependable with strong attendance.
• Comfortable working independently and as part of a team.
• Comfortable using computers and learning new systems.
• Experience with Word, Excel, Outlook, or similar programs.

Helpful, But Not Required

• Previous inside sales or customer service experience.
• Experience in industrial supply, distribution, construction, or a related industry.
• Familiarity with Industrial Supply systems and products.
• College education or equivalent relevant work experience.

Why Join Industrial Supply?

For 110 years, Industrial Supply has built its reputation on strong customer relationships, dependable service, and employees who take pride in helping customers succeed. If you're organized, enjoy helping customers, and want to be part of our Rock Springs team, we'd like to hear from you.

Educational requirements may be substituted with equivalent relevant experience at the company's discretion. Additional duties may be assigned based on business needs.