Inside Sales Assistant

I.K. Hofmann USA, Inc.; Los Angeles (CA); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Prescription Drug Discounts

Short-Term Disability, Accident, Life

401k/Roth

PTO & Holidays

Referral Program

Job summary

I.K. Hofmann USA, Inc. in Los Angeles is seeking an Inside Sales Assistant to support customers and internal teams by selecting shipment services and coordinating bookings. You will monitor capacity, provide updates, and help ensure timely movement of goods.

The role requires a HS diploma or GED and experience in logistics or transportation, with strong communication and organizational skills. Schedule: Tue–Sat, 9:00 AM–5:00 PM, with potential overtime.

Qualifications

• High school diploma or GED required; education in business, logistics, transportation, aviation, or a related field preferred.
• Knowledge in customer service, air cargo, logistics, reservations, or transportation preferred.
• Strong organization, customer service, written and verbal communication skills, and attention to detail.

Responsibilities

• Help customers select rates and services based on shipment weight, dimensions, commodity, routing, and requirements.
• Process booking requests and coordinate shipments through acceptance, ensuring information is accurate.
• Handle standard, special, oversize, and time-sensitive requests with loadability and profitability checks.
• Coordinate with Revenue Management, loadability, operations, and internal teams to secure capacity and optimize movement.
• Monitor flight capacity and offer alternative routes, services, and rates when flights are unavailable.
• Communicate confirmations, changes, delays, and requirements; elevate claims, complaints, and operational issues; maintain accurate booking records and status updates.

Skills

Customer service

Logistics knowledge

Attention to detail

Communication skills

Organization

Education

High school diploma or GED

Education in business/logistics/transport/aviation or related field preferred

Job description

The Inside Sales Assistant supports customers and internal teams by selecting shipment services and rates, coordinating bookings, monitoring capacity, and communicating updates in a time-sensitive office environment.

Responsibilities

Inside Sales Assistant

Location: Los Angeles, CA

Starting Pay: $32.65 per hour

• Help customers select rates and services based on shipment weight, dimensions, commodity, routing, and requirements.
• Process booking requests and coordinate shipments through acceptance, ensuring information is accurate.
• Handle standard, special, oversize, and time-sensitive requests with loadability and profitability checks.
• Coordinate with Revenue Management, loadability, operations, and internal teams to secure capacity and optimize movement.
• Monitor flight capacity and offer alternative routes, services, and rates when flights are unavailable.
• Communicate confirmations, changes, delays, and requirements; elevate claims, complaints, and operational issues; maintain accurate booking records and status updates.

Qualifications

• High school diploma or GED required; education in business, logistics, transportation, aviation, or a related field preferred.
• Knowledge in customer service, air cargo, logistics, reservations, or transportation preferred.
• Strong organization, customer service, written and verbal communication skills, and attention to detail.

Essential Job Functions

• Must be able to remain in a stationary position 50% of workday while operating a computer and office productivity machinery.
• Must be able to operate a computer, keyboard, mouse, telephone, and other standard office equipment to enter, retrieve, review, and update booking and customer information.
• Must be able to communicate with customers and internal departments and exchange accurate information by telephone, email, and other business communication methods.
• Must be able to maintain attention to detail while managing competing priorities and making decisions about service options, routing alternatives, capacity concerns, and escalation needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Work Environment

• Work near others in an office; telephone, computer activity, noise, moving equipment, temperature changes, and bright or dim lighting may occur

Schedule

Tuesday through Saturday, 9:00 AM to 5:00 PM. Overtime may be available based on business needs.

Benefits

• Medical, Dental & Vision
• Prescription Drug Discounts
• Short-Term Disability, Accident, Critical Illness, & Life Insurance
• 401k/Roth
• PTO, including vacation and sick time
• Paid holidays
• Referral Program

About Us

We are proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship.