Confirmation Specialist

Joyce Factory Direct; Berea, Northern (OH, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Employee discounts

Referral program

Job summary

Joyce Factory Direct in Berea, OH is hiring an Inside Sales & Appointment Specialist to convert warm homeowner leads into qualified in-home appointments. The role features hourly base pay plus commissions and performance incentives, with total earnings potential of $25–$30 per hour or more based on performance.

Shifts are full-time in our Berea call center, with weekend requirements and multiple daily start times.

Qualifications

• Experience in customer service or sales environments is preferred.
• Strong verbal communication and active listening skills.
• Ability to stay energized and motivated in a fast-paced setting.
• Reliable transportation to and from work.

Responsibilities

• Connect daily with warm leads who have requested information.
• Engage customers with energy and confidence in conversations.
• Generate excitement around Joyce products and services.
• Ask questions to understand needs and identify opportunities.
• Convert conversations into in-home consultation appointments.
• Provide timely confirmation and follow-up to maintain momentum.
• Handle inbound calls and inquiries with accuracy.
• Document call activity and outcomes in internal systems.
• Meet or exceed daily and weekly appointment-setting goals.

Skills

Customer service

Sales

Communication

High-volume calls

Job description

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Turn homeowner interest into real opportunities. Joyce is looking for a confident, energetic Inside Sales & Appointment Specialist to connect with warm leads, build excitement, answer questions, and schedule qualified appointments for our In-Home Sales team.

If you thrive on conversation, enjoy chasing goals, and want your performance to directly impact your earnings, this could be a great fit. You will keep our sales pipeline moving while creating a strong first impression with every homeowner.

Schedule

We are hiring for multiple full-time shifts at our Berea call center:

Available shifts: 8:00 AM - 4:00 PM | 10:00 AM - 6:00 PM | 1:00 PM - 9:00 PM

Weekend availability is required. All team members must work at least one weekend day per week.

Compensation

Your results drive your earnings through an hourly base rate plus commission and performance incentives.

Compensation Includes:

• $17 per hour for the 8:00 AM - 4:00 PM and 10:00 AM - 6:00 PM shifts; $18 per hour for the 1:00 PM - 9:00 PM shift, including a $1 per hour shift differential
• Commission and performance bonuses based on appointments set and lead quality
• Total earning potential of $25–$30 per hour or more, based on performance

What You’ll Do

• Connect daily with warm leads who have already requested information
• Bring energy and confidence to every customer conversation
• Build excitement around the value of Joyce products and services
• Ask the right questions to understand needs and identify strong opportunities
• Turn strong conversations into quality in-home consultation appointments
• Keep the momentum going with timely confirmation and follow-up
• Handle inbound calls and customer inquiries with confidence and accuracy
• Accurately document call activity and outcomes in internal systems
• Meet or exceed daily and weekly activity and appointment-setting goals

You’ll Be a Good Fit If You Have:

• Previous experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)
• Strong verbal communication and active listening skills
• A confident, outgoing personality and the energy to initiate conversations
• A competitive, goal-oriented mindset and excitement about earning commission
• Reliable transportation to and from work
• Availability for one of the listed shifts and at least one weekend day per week
• Ability to stay motivated in a fast-paced environment

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Employee discounts on home improvement services
• Employee Referral Bonus Program

Why You’ll Love Working at Joyce

Over 71 years of proven success as a third-generation, family-owned and operated company

Warm leads provided so you can build momentum right away

High-quality, American-made products

Strong marketing support and brand recognition

An upbeat team where strong performance is recognized and celebrated