Inside Sales and Customer Service Representative

Express Employment Professionals - Cincinnati East; Bend (OR); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Paid Vacation

Paid Sick Leave

HSA with Company Match

FSA

Teledoc Services

Pregnancy and New Parent Leave

Profit Sharing

Job summary

Express Employment Professionals - Cincinnati East seeks an Inside Sales & Customer Service Representative to support electrical and industrial distribution customers. You will work with contractors and manufacturers to find the products and solutions they need, providing attentive service in a fast-paced environment.

Experience in the electrical industry is preferred, but a positive attitude, strong communication skills, and a willingness to learn are equally valued.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with solid organizational abilities.
• Ability to multitask in a fast-paced environment.
• Willingness to learn about electrical industry products is important.

Responsibilities

• Provide outstanding customer service via phone, email, and in-person interactions.
• Process customer orders accurately and efficiently.
• Prepare and manage customer quotes.
• Build and maintain strong customer relationships.
• Follow up on orders, quotes, and product availability.
• Partner with outside sales representatives and internal departments to meet customer needs.
• Meet or exceed monthly sales goals.
• Stay current on products, services, and industry developments.
• Identify opportunities to improve customer service and internal processes.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Multitasking

Technical aptitude

Teamwork

Customer-focused mindset

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Inside Sales & Customer Service Representative

Schedule: Monday - Friday, 6:30 AM - 3:30 PM
Pay: $24.00 - $30.00 per hour

Position Summary

We are seeking an Inside Sales & Customer Service Representative to join a growing electrical and industrial distribution team. This role is ideal for someone who enjoys building relationships, solving problems, and providing exceptional support to customers. You will work with contractors, manufacturers, and industrial clients, helping them find the products and solutions they need to be successful.

Experience in the electrical industry or with Allen Bradley/Rockwell Automation products is highly preferred; however, a positive attitude, strong communication skills, and a willingness to learn are equally important.

Essential Responsibilities

• Provide outstanding customer service via phone, email, and in-person interactions
• Process customer orders accurately and efficiently
• Prepare and manage customer quotes
• Build and maintain strong customer relationships
• Follow up on orders, quotes, and product availability
• Partner with outside sales representatives and internal departments to meet customer needs
• Meet or exceed monthly sales goals
• Stay current on products, services, and industry developments
• Identify opportunities to improve customer service and internal processes

Qualifications

Required:

• Strong communication and interpersonal skills
• Customer-focused mindset
• Detail-oriented with excellent organizational abilities
• Ability to multitask in a fast-paced environment
• Technical aptitude and willingness to learn
• Strong teamwork and problem-solving skills

Preferred:

• Bachelor's degree in Business, Engineering, or a related field, or equivalent experience
• Proficiency with Microsoft Office products
• Two or more years of experience in the electrical industry or related field
• Experience with Rockwell Automation and/or Allen Bradley products
• Industrial automation or controls experience is a plus

Working Conditions

• Professional office and warehouse environment
• Regular use of computers, phones, and office equipment
• Ability to occasionally lift up to 50 pounds

Benefits

• Medical, Dental, and Vision Insurance
• Disability and Life Insurance
• 401(k)
• Paid Holidays, Vacation, and Sick Leave
• Health Savings Account (HSA) with Company Match
• Flexible Spending Account (FSA)
• Teledoc Services
• Paid Pregnancy and New Parent Leave
• Profit Sharing

Express Employment Professionals is an Equal Opportunity Employer and will consider all qualified applicants for employment.

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