Inside Sales and Branch Administrator

Richards Building Supply Co.; Rockford (IL); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

20 paid days off (PTO)

Holiday and year-end company closure

Medical, dental, and vision insurance

401(k) with company match

Disability and accident coverage

Career growth opportunities

Job summary

Richards Building Supply is seeking an Inside Sales & Branch Administrator in Rockford, IL to handle branch administration, invoicing, vendor shipments, and reporting while training into inside sales responsibilities.

You will assist customers in person and by phone, build relationships with contractors, and support Outside Sales; the role offers a stable full-time schedule, growth opportunities, and a path to move into sales as you gain experience.

Qualifications

• Strong attention to detail with pricing, invoices, and order data.
• Excellent organizational and problem-solving skills.
• Strong customer service and communication abilities.
• Experience in administrative support, customer service, retail, distribution, construction, or sales is preferred.
• Building materials industry experience is a plus, but training is available.

Responsibilities

• Review and process customer invoices to ensure pricing accuracy and order completeness.
• Receive and reconcile vendor shipments, confirming quantities and costs are entered correctly.
• Research and resolve invoice and purchase order discrepancies with vendors, customers, and internal departments.
• Process customer returns and ensure credits are issued accurately and promptly.
• Manage incoming and outgoing branch credits.
• Maintain accurate records and assist with operational reporting and documentation.
• Collaborate with Accounts Payable and other departments to resolve issues efficiently.
• Assisting customers in person and over the phone with product selection and order placement.
• Build relationships with contractors, builders, and other industry professionals.
• Support Outside Sales Representatives with customer needs and project coordination.
• Process sales orders, check inventory, and coordinate product transfers.
• Promote new products, special offers, and company programs.

Skills

Attention to detail

Organizational skills

Customer service

Communication skills

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Are you highly organized, detail-oriented, and looking for an opportunity to grow into a sales career? Richards Building Supply is seeking an Inside Sales & Branch Administrator to play a vital role in our branch operations. This position will begin with a strong focus on administrative and operational support, ensuring the branch runs smoothly, while providing opportunities to expand into inside sales responsibilities as training progresses.

What You’ll Do

Branch Administration & Operations

• Review and process customer invoices to ensure pricing accuracy and order completeness.
• Receive and reconcile vendor shipments, confirming quantities and costs are entered correctly.
• Research and resolve invoice and purchase order discrepancies with vendors, customers, and internal departments.
• Process customer returns and ensure credits are issued accurately and promptly.
• Manage incoming and outgoing branch credits.
• Maintain accurate records and assist with operational reporting and documentation.
• Collaborate with Accounts Payable and other departments to resolve issues efficiently.

Inside Sales & Customer Support

As training progresses, you'll have the opportunity to grow into additional sales responsibilities, including:

• Assisting customers in person and over the phone with product selection and order placement.
• Building strong relationships with contractors, builders, and other industry professionals.
• Supporting Outside Sales Representatives with customer needs and project coordination.
• Processing sales orders, checking inventory availability, and coordinating product transfers.
• Promoting new products, special offers, and company programs.

What We're Looking For

• Strong attention to detail and ability to work accurately with pricing, invoices, and order information.
• Excellent organizational and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with computers and Microsoft Office programs.
• Previous experience in administrative support, customer service, retail, distribution, construction, or sales is preferred.
• Building materials industry experience is a plus, but not required. We are willing to train the right candidate.

Why Join Richards Building Supply?

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations.
• Generous PTO: 20 paid days off, including holidays and our company closure between Christmas and New Year's.
• Competitive Pay: Strong compensation with overtime opportunities during peak season.
• Bonus Opportunities: Eligibility for discretionary holiday and performance-based bonuses.
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions.
• 401(k) with Industry-Leading Company Match
• Additional voluntary benefits including disability and accident coverage.
• Career Growth: Opportunity to develop into an Inside Sales role and advance within the company.
• Family-Owned & Operated: More than 40 years of success built on teamwork, service, and strong relationships.

$24 - $27 an hour

Compensation is based on knowledge of our business and years of experience.