Inside Sales

Richards Building Supply Co.; Normal (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

20 days paid time off

Medical, dental, vision insurance

401(k) with company match

Disability and accident insurance

Bonuses and growth opportunities

Job summary

Richards Building Supply is hiring an Inside Sales Representative to serve contractors and industry professionals. You will advise customers on products, process orders, and coordinate transfers while collaborating with Outside Sales to drive growth.

A background in customer-facing roles and solid computer skills are preferred, with travel up to 10% and training available. The company emphasizes a stable full-time schedule, paid time off, comprehensive benefits, and opportunities for growth

Qualifications

• 2-3 years of experience in a customer-facing role (sales, retail, or distribution)
• Strong computer skills including Microsoft Office; CRM experience a plus
• Ability to multitask in a fast-paced environment; willingness to travel up to 10%

Responsibilities

• Act as a trusted advisor to customers to match products with projects.
• Handle inbound and outbound interactions via phone and in person; ensure customers feel valued.
• Collaborate with Outside Sales to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers.
• Educate customers on promotions, new products, and industry trends to maximize sales.
• Maintain records, process payments, and ensure order fulfillment.

Skills

Customer service

CRM experience

Microsoft Office

Multitasking

Spanish (advantage)

Tools

CRM software

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales?

Join Richards Building Supply, a family-owned and operated company with over 40 years of success!

We’re looking for a driven Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Why Join Us?

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top-Tier Benefits:
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
• Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.

What You’ll Do

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Requirements

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus—but we’re happy to train motivated candidates!
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Req ID #ZR Normal

Richards Building Supply is a wholesale building material distributor serving 12 states with over 60 locations! As a family owned, operated and focused company, Richards Building Supply has spent the last 40 years building a thriving and profitable organization, as well as invaluable business relationships. Richards stocks a comprehensive line of products such as residential and commercial roofing, siding, windows, decking, soffit, doors, molding, rainware, cabinets, and more!

Learn more about us here: https://www.richards-supply.com/about

Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety.