Call Center Representative / Outbound Appointment Setter

Bath & Cabinet Experts; Lexington (KY); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Flexible remote schedule

Paid Time Off including holidays

Ongoing training

Life insurance

401(k) match

Paid time off

Holidays off

Birthday off

Flexible remote

Weekend schedule

Ongoing training

Award-winning workplace

Job summary

A leading home improvement company is seeking a Call Center Representative to create positive customer experiences and drive sales. This is a full-time, remote position requiring previous home improvement experience in a call center setting. Responsibilities include engaging potential clients, setting appointments, and providing exceptional customer service. Ideal candidates have excellent communication skills, an energetic demeanor, and a strong ability to work independently. Benefits include competitive pay, comprehensive insurance, and a flexible schedule.

Qualifications

• 1+ year of call center experience required.
• Prior experience in a multi-product sales environment preferred.
• Background in home improvement inside sales strongly desired.
• 1+ year of call center experience required.
• Experience with Lead Perfection CRM a plus.
• Must be able to work independently in a fast-paced environment.
• Excellent phone and communication skills.
• Be energetic and have a positive attitude.
• Must be task oriented and driven to meet and exceed goals.

Responsibilities

• Engage with prospective clients to set appointments for the sales team.
• Communicate the value of company products and services.
• Handle high volume of inbound/outbound calls.
• Follow the designated sales process for appointment setting including confirming client information.
• Ensure activities and information are logged in CRM.
• Provide a high level of customer service to ensure a positive experience.

Skills

Excellent phone and communication skills

Energetic and positive attitude

Task oriented and driven to meet goals

Ability to work independently in a fast-paced environment

Goal oriented

Education

High School diploma or equivalent

Tools

Lead Perfection CRM

Job description

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you!

MUST HAVE PREVIOUS HOME IMPROVMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED*

About the Role

The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required.*Candidates must be available to work during Eastern Standard Time hours*

Job Duties & Responsibilities

• Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
• Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
• Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
• Follow the designated sales process for appointment setting including confirming full and accurate client information
• Ensure all activity and information is accurately logged in CRM
• Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

Skills & Qualifications

• Prior experience in a multi-product sales environment preferred
• Background in home improvement inside sales strongly desired
• High School diploma or equivalent required
• 1+ year of call center experience required
• Experience with Lead Perfection CRM a plus
• Must be able to work independently in a fast-paced environment
• Excellent phone and communication skills
• Be energetic and have a positive attitude
• Must be task oriented and driven to meet and exceed goals

Benefits

• Full-time W2 employment with competitive pay and several bonus opportunities
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
• Paid Time Off including paid holidays and your birthday off!
• Flexible remote schedule with weekend availability
• Ongoing training to grow your skills
• Work in a supportive, award-winning company that values people and performance

Why work at Bath & Cabinet Experts?

Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets— Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana— with plans for continued growth throughout the Midwest.

In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home.

At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner.

We are also dedicated to giving back—donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.