Inside Sales Agent (Call Center)

Great Day Improvements; Bedford (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive base pay

Performance-based incentives

Paid training

Career growth opportunities

Collaborative culture

Job summary

The Bath Authority, a Great Day Improvements subsidiary, is hiring an Inside Sales Agent to handle inbound and outbound calls across the U.S., promoting bathroom remodeling products and managing consultations. This full-time, on-site role is based in Bedford Heights, OH, offering a $17.00 per hour base pay plus uncapped bonus opportunities.

You will upsell, meet sales and service targets, update CRM records, and collaborate with teams to ensure smooth service delivery.

Qualifications

• 1–2 years of call center or customer service experience.
• Basic to intermediate CRM proficiency.
• Strong verbal and written communication and rapport building.
• Comfortable working toward sales goals in a performance-driven environment.
• Reliable and punctual with a strong focus on customer experience.

Responsibilities

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all products and services, identifying upsell and cross-sell opportunities.
• Achieve individual sales and customer experience targets.
• Accurately update and maintain customer records within our CRM platforms for timely follow-up.
• Collaborate with internal teams to coordinate scheduling and smooth service delivery across product lines.
• Develop product knowledge across brand offerings to answer questions with tailored recommendations.

Skills

Call center

Sales

CRM

Communication

Time mgmt

Tools

CRM systems

Job description

Inside Sales Agent (Full-Time Call Center)

The Bath Authority is a residential bathroom remodeling company and is a subsidiary of Great Day Improvements, a collection of some of the best home improvement companies in the nation. We are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

• Competitive base pay + performance-based incentives.
• Comprehensive paid training to build product and sales expertise.
• Opportunities for career growth within the Great Day Improvements family of brands.
• A supportive, collaborative work culture that values customer experience and performance.

Schedule/Shift

• Saturday 9 AM - 5 PM
• Sunday 1045 AM - 5 PM
• 3 additonal days per week Mon - Fri, days & shift TBD during training

Pay Rate

$17.00 per hour w/additional, un-capped bonus potential

Location

Bedford Heights, OH (On-site)

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.
• 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Basic to intermediate proficiency with CRM systems
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
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GDI is an Equal Employment Opportunity Employer

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