Inside Sales Account Manager - Repeat

Mill Steel Co.; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Mill Steel Co. in Grand Rapids, MI seeks an Inside Sales Account Manager to manage an existing account portfolio, grow sales through solutions, and coordinate with production, logistics and purchasing to deliver superior customer service.

The role emphasizes CRM and MS Office proficiency, a customer-focused mindset, and teamwork in a fast-paced environment. Some travel is minimal, based in Grand Rapids. E-Verify participation noted.

Qualifications

• Preferred bachelor’s degree in business or related field.
• 2-3 years sales or business operations experience.
• Customer-focused mindset.
• Ability to work collaboratively in a fast-paced environment.
• Proficient in CRM software.
• Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Experience with Microsoft Dynamics 365 Finance and Operations business systems.

Responsibilities

• Manage a portfolio of existing accounts and build/maintain customer relationships.
• Support sales growth by solutioning tools and communication within the business system.
• Collaborate with fulfillment departments to provide best-in-class customer experience.
• Understand customer needs, offer solutions and convey them to fulfillment teams (production, logistics, purchasing, outside processing).
• Handle order entry and ensure timely and accurate delivery of orders.

Skills

Customer-focused

Team collaboration

CRM proficiency

MS Office proficiency

Education

Bachelor's degree in business or related field

Tools

CRM software

Dynamics 365

MS Office (Outlook, Word, Excel, Teams)

Job description

HeadquarteredinGrandRapids,MichiganMillSteelCompanyisateamofover40 employeeswithacommitmenttohigh-qualityservice.Weareaunified,motivated,andempoweredmarketdrivencompanywithasinglefocustobethebest.Ourmissionissimple,expandouroperationsintonewterritories,enhancerelationshipswithourcustomersandsuppliers,providethebestvalueavailableinthemarket,increasemarketshareinkeycustomerindustries,developinnovativeresponsestocustomerneeds,andcontinuetofosteranenvironmentofteaminvolvementandempowerment.

AsanInsideSalesAccountManager,youwillmanageaportfolioofexistingaccounts,buildandmaintaincustomerrelationships,supportsalesgrowthbysolutioningtoolsandcommunicationwithinthebusinesssystem,andcollaboratewithallfulfillmentdepartmentstoprovideabest-in-classcustomerexperience.

Provideexceptionalcustomerserviceandsupport

Pointofcontactforallmattersspecifictoyouraccounts

Understandcustomerneeds,offersolutionstomeetthem,andeffectivelycommunicatetheseneedstofulfillmentteams(i.e.production,logistics,purchasing,outsideprocessing,etc.)

OrderEntry

Ensuretimelyandaccuratedeliveryofcustomerorders

Qualifications:

Preferredbachelor'sdegreeinbusinessorrelatedfield

2-3yearssalesorbusinessoperationsexperience

Customerfocusedmindset

Abilitytoworkcollaborativelyinafast-pacedenvironment

ProficientinCRMsoftware

ProficientwithMicrosoftOfficeapplicationsincludingOutlook,Word,Excel,andTeams

ExperiencewithMicrosoftD365FinanceandOperationsbusinesssystems

OrganizationalRelationship:

ThisindividualreportstotheInisdeSalesManagerandworkscloselywithavarietyofdepartmentsthroughoutthecompany.

Travel & Location Requirements:

ThispositionhasminimaltravelandisbasedinGrandRapids,MI.

Whatweoffer:

• Teamorientedenvironment
• Awarded"NationalBest&BrightestCompaniesToWorkFor"10consecutiveyearsrunning(2010-2020)
• Awarded"NationalBest&BrightestEliteWinner"
• 2010-EliteWinnerinRecognition&Retention
• 2017-EliteWinnerinRecruitment,Selection&NewEmployeeOrientation

ThisemployerparticipatesinE-Verify.FederallawrequiresallemployerstoverifytheidentityandemploymenteligibilityofallpersonshiredtoworkintheUnitedStates.