Inside Sales

Jobot; Tecumseh Township (MI); On-site; USD 59,000 - 72,000; Full time

Job summary

Jobot is seeking an Inside Sales professional for a growing manufacturing company. The role focuses on selling OEM replacement parts and serving as the primary intake for aftermarket customer requests.

You will use ERP/CRM systems to track opportunities, quote prices, and coordinate across departments to ensure timely quoting and orders. The position requires 1–3 years in customer service or inside sales, with an Associate’s degree or equivalent experience.

Qualifications

• Strong communication and organizational skills.
• Customer service mindset with the ability to manage multiple requests.
• Experience in inside sales or parts sales preferred.
• Background in industrial equipment or plastics machinery is a plus.

Responsibilities

• Promote and sell OEM replacement parts to meet revenue and margin targets.
• Prepare quotations and process orders with correct pricing and lead times.
• Research parts history and customer activity in ERP/CRM systems.
• Ensure requests include complete customer, machine, and application details.
• Route opportunities to appropriate departments and coordinate handoffs.

Skills

Strong communication

Organizational skills

Customer service mindset

Multi-tasking

Education

Associate’s degree or equivalent experience

Tools

Epicor

MFG/PRO

Salesforce

Job description

Inside Sales Opportunity For Growing Manufacturing Company

Job Details

Salary: $65,000 - $65,000 per year

A bit about us:

My client is a growing manufacturing company who is looking to add to their Inside Sales team! They are looking to add multiple Aftersales Service Reps to their team who is responsible for the sale and support of OEM replacement parts while serving as the primary intake and coordination point for all aftermarket customer requests.

Why join us?

Compensation Up To $65,000 + Commision

Duties and Responsibilities:

Parts Sales (Primary Function)

• Promote and sell OEM replacement parts in alignment with departmental revenue and margin targets
• Prepare accurate quotations and process orders for parts, ensuring correct pricing, lead times, and configurations
• Utilize internal systems (Epicor, MFG/PRO, and Salesforce) to research parts, machine history, and customer activity
• Ensure all parts requests are tied to correct machine serial numbers and customer accounts
• Drive timely follow-up on open quotations to convert opportunities into orders

Customer Request Intake & Evaluation

• Serve as the first point of contact for aftermarket customer requests
• Analyze customer needs to determine scope and proper path forward
• Ensure all requests include complete customer, machine, and application details prior to processing
• Eliminate incomplete or unclear requests by driving clarification before internal routing

Cross-Department Coordination (Controlled Handoff)

• Route non-parts opportunities to the appropriate department:
• Field Service for service execution and scheduling
• Training Department for operator and maintenance training
• R&R (Retrofit & Rebuild) team for system upgrades and rebuilds
• Mold Sales for molds and mold-related opportunities
• Maintain visibility and communication across departments to ensure alignment and responsiveness
• Utilize Salesforce to track opportunities, customer interactions, and handoffs across departments

Minimum Qualifications:

Education and Experience

• Associate’s degree or equivalent experience
• 1–3 years in customer service, inside sales, or parts sales
• Experience with industrial equipment or plastics machinery preferred

Knowledge, Skills and Abilities

• Strong understanding of mechanical systems and replacement parts
• Ability to interpret customer needs and translate into actionable scope
• High attention to detail in quoting, order entry, and system accuracy
• Strong communication and organizational skills
• Ability to manage multiple requests in a fast-paced environment
• Working knowledge of ERP and CRM systems (Epicor, MFG/PRO, Salesforce)

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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