Inside Sales (Plumbing, Lighting & Appliances)

Hubbard Pipe and Supply Inc

Southern Pines (NC)

Hybrid

USD 40,000 - 64,000

Full time

14 days+

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Benefits offered by this job

401(k) matching

Profit sharing

Benefits package

Paid holidays

PTO and sick leave

Christmas bonus

Employee discount

Training programs

Career advancement

Job summary

Hubbard Supplyhouse is seeking an energetic Inside Sales representative to join our team. You will work closely with outside sales and others to grow existing customers, create new ones, and meet monthly quotas while maintaining gross margin and customer satisfaction.

The ideal candidate thrives in a team-first environment and shows a passion for customer service, product knowledge, and effective communication across multiple channels.

Qualifications

High school diploma, GED, or equivalent.
Previous sales experience is required.
Product/applications experience preferred.
Basic computer proficiency expected.

Responsibilities

Evaluate customer inquiries to determine appropriate service level and resolve issues or escalate as needed.
Build customer loyalty by understanding business needs and developing tailored solutions that create mutual value.
Leverage CRM and company tools to enhance customer interactions and track engagement history.
Implement strategic time management to optimize productivity and response times.
Support account development with clear revenue, product mix, and profitability goals.
Prepare quotes and pricing aligned with company standards and customer expectations.
Deliver professional, knowledgeable service reflecting company values at every touchpoint.
Adapt communication style to engage different customer segments across the supply chain.
Practice consultative selling through attentive listening and meaningful dialogue.

Skills

Previous sales experience

Product/applications experience

Basic computer proficiency

Education

High school diploma, GED, or equivalent

Tools

CRM systems

Microsoft Office Suite

Communication platforms

Job description

Description

Join the Team at Hubbard Supplyhouse!

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is \"Honoring God with a great team that builds customer partnerships by delivering on expectations.\" Our team is built on trust, service, and a commitment to doing things the right way.

The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. The ideal candidate thrives in a \"team first\" environment and has a passion for customer service.

Responsibilities

Customer Relationship Management

Evaluate customer inquiries to determine appropriate service level—resolving issues directly or escape to specialized support teams
Building customer loyalty by understanding business needs and developing tailored solutions that create mutual value
Leverage CRM and company tools to enhance customer interactions, track engagement history, and implement best practices
Implement strategic time management to optimize productivity and customer response times
Support account development with clear revenue, product mix, and profitability goals
Prepare quotes and pricing aligned with company standards and customer expectations
Gain insight into customer operations, successful metrics, and purchasing processes
Deliver professional, knowledgeable service that reflects company values at every customer touchpoint
Adapt communication style to effectively engage different customer segments throughout the supply chain
Practice consultative selling through attentive listening and meaningful dialogue

Technical Expertise & Market Knowledge

Assess technical requirements to determine when specialist support is needed
Master product specifications, applications, and benefits across all company offerings
Pursue continuous learning through industry associations, manufacturing training, and professional development programs
Stay current with market trends, customer preferences, supplier capabilities, and competitive landscape
Monitor competitor products and position to maintain competitive advantage
Identify opportunities and provide insights on product development and pricing strategies

Professional Skills

Communicate effectively through various channels with clarity and professionalism
Maintain professional standards in appearance and conduct per company guidelines
Actively participate in team meetings, training sessions, and company events
Demonstrate proficiency in business applications including Microsoft Office Suite, CRM systems, and communication platforms
Understand company financial models and make recommendations that optimize profitability

What We Offer