Inside Sales

Ultipro; Norfolk (VA); On-site; USD 57,000 - 71,000; Full time

Benefits offered by this job

Job summary

CIRCOR is seeking an inside sales professional in Norfolk, VA to manage pump and valve parts, quotes, and service solutions. You will respond to pricing inquiries, coordinate with suppliers, and ensure accurate ERP order processing while driving cross-sell opportunities.

Ideal candidates have 3+ years in inside sales or customer service, experience with pricing, quoting, and inventory, plus strong communication and technical drawing interpretation skills.

Qualifications

• Associate degree or equivalent with 3+ years inside sales or customer service.
• Experience with pricing, quoting, order processing, and inventory concepts.

Responsibilities

• Serve as inside sales contact for pump and valve parts and service.
• Respond to inquiries about pricing, availability, lead times, and status.
• Prepare accurate quotations for replacement parts.
• Process orders in ERP and track quotations.
• Identify cross-sell opportunities and coordinate with suppliers.
• Coordinate with engineering, service, and manufacturing to resolve issues.
• Review Navy project quotations for feasibility and accuracy.

Skills

Pumps & valves

Inside sales

Customer service

Pricing & quoting

ERP/CRM systems

Technical drawings

Communication

Inventory management

MS Office

Education

Associate degree in Business/Engineering Technology

Tools

ERP systems

CRM systems

MS Excel

Job description

• Pay or shift range: $56,744 USD to $70,930 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

• Serve as the primary inside sales contact for customers requiring pump and valve replacement parts, repairs, and service solutions.
• Respond promptly to customer inquiries regarding pricing, availability, lead times, repair status, and technical information.
• Develop and maintain strong customer relationships through proactive communication and follow-up.
• Prepare accurate quotations for replacement parts based on customer requirements, equipment specifications, and manufacturer recommendations.
• Process customer orders and ensure accurate entry into the ERP system.
• Identify opportunities for cross-selling and upselling related products, services, and upgrade solutions.
• Work with suppliers and internal teams to verify pricing, inventory availability, and delivery schedules.
• Reviews customer requests for U.S. Navy project quotations considering factory capability, factory capacity, and financial results.
• Prepares and submits written (verbal where appropriate) quotations for U.S. Navy project customers and representatives in accordance with CIRCOR and customer requirements.
• Finalizes negotiation with customers. Knowledge of T&C is necessary.
• Review customer repair requests and coordinate repair evaluations, inspections, and quotations.
• Track repair projects from receipt through completion and shipment.
• Communicate repair findings, recommended corrective actions, and associated costs to customers.
• Coordinate with service technicians and operations personnel to ensure repairs are completed according to customer expectations and delivery commitments.
• Assist customers in identifying replacement parts using drawings, bills of material, manuals, and equipment records.
• Provide technical product information related to pump and valve applications, maintenance, and repair solutions.
• Collaborate with engineering, service, and manufacturing teams to resolve technical and commercial issues.
• Recommends product or service enhancements to improve customer's satisfaction and sales potential.

CANDIDATE REQUIREMENTS

Knowledge, Skills & Abilities

• Understanding of pumps, valves, rotating equipment, or mechanical systems.
• Familiarity with aftermarket parts sales, repair processes, and industrial service operations.
• Knowledge of customer service principles and inside sales practices.
• Understanding of pricing, quoting, order processing, and inventory management concepts.
• Strong communication and interpersonal skills with the ability to build customer relationships.
• Excellent problem-solving and troubleshooting abilities.
• Ability to read and interpret technical drawings, exploded views, parts lists, and equipment documentation.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Experience using ERP and CRM systems.

Education

• Associate degree in Business, Engineering Technology, Mechanical Technology, Industrial Technology, or a related field; or equivalent combination of education and experience.
• Minimum of 3 years of inside sales, customer service, aftermarket sales, or industrial service experience.

Other

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.