Inside Sales

Walzcraft, Inc.; La Crosse (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

A leading manufacturer in the woodworking industry is seeking an Inside Sales Representative to provide exceptional customer service. The role involves processing orders, managing customer inquiries, and building strong relationships with clients. Ideal candidates should possess strong communication and organizational skills, have experience in sales or customer service, and align with core values of teamwork and accuracy. Join us to contribute to a dynamic team and drive customer satisfaction.

Qualifications

• Prior experience in inside sales or customer service preferred.
• Experience in manufacturing or woodworking industry is a plus.
• Ability to manage multiple tasks while maintaining accuracy.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Prepare and process customer quotes, orders, and product information.
• Develop and strengthen customer relationships.
• Provide product guidance and order requirements to ensure successful outcomes.
• Resolve pricing questions and order discrepancies with a positive, solution-focused approach.
• Maintain accurate customer data in ERP/CRM and support internal teams.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Relationship-building skills

Organizational skills

ERP/CRM proficiency

Education

Associate degree or equivalent experience in Sales, Business, or Customer Service

Tools

Microsoft Office Suite

ERP/CRM systems

Job description

Description

The Inside Sales Representative is a customer-focused professional responsible for providing exceptional service and support to WalzCraft’s customers and potential leads in the industry. This role involves managing customer inquiries, processing orders, providing accurate product information, and coordinating with internal teams to ensure timely and precise fulfillment of customer needs. The ideal candidate combines strong communication and problem-solving skills with attention to detail and a commitment to WalzCraft’s Core Values—fostering teamwork, accuracy, and continuous improvement every day.

Key Responsibilities

• Serve as the primary point of contact for customers via phone and email, delivering timely, accurate, and friendly service.
• Prepare and process customer quotes, orders, and product information with a high degree of accuracy and attention to detail, applying the Measure Twice for Accuracy principle.
• Develop and strengthen customer relationships, leading to increased sales and market share.
• Provide guidance to customers on WalzCraft’s product offerings, technical options, customer resources, and order requirements to ensure successful outcomes.
• Address and resolve order discrepancies, pricing questions, and customer concerns while maintaining a Be Positive and solution-oriented approach.
• Maintain accurate and up-to-date customer records and documentation within the company’s ERP and CRM systems.
• Proactively identify opportunities to improve customer satisfaction and internal workflows, reflecting Be Value Added thinking.
• Participate in training and team meetings to strengthen product knowledge, sales support skills, and understanding of WalzCraft processes.
• Uphold company policies, procedures, and safety standards to contribute to a productive, respectful, and collaborative work environment.
• Possible limited travel to industry trade shows.

Requirements

Core Values

• Be Positive: Maintain a constructive, customer-focused, and team-oriented attitude in all communications.
• Measure Twice for Accuracy: Ensure all customer information, order details, and documentation are correct before processing.
• Be Value Added: Look for opportunities to improve efficiency, accuracy, and service quality for customers and coworkers.
• R.a.W: Embody hard work, continuous improvement, integrity, and leadership mindset in all daily responsibilities.

Qualifications & Skills

• Associate degree or equivalent experience in Sales, Business, Customer Service, or a related field preferred.
• Prior experience in inside sales, customer service, or order management—manufacturing or woodworking industry experience a plus.
• Strong communication, listening, and relationship-building skills.
• High attention to detail with strong organizational and data-entry accuracy.
• Proficiency with Microsoft Office Suite and ERP/CRM systems.
• Ability to manage multiple tasks while maintaining accuracy and professionalism under deadlines.
• A collaborative attitude with a commitment to WalzCraft’s Core Values and team success.