Inside Sales

Northeastern Supply; Elkton (MD); On-site; USD 26,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Company Match

Telehealth

Gym Reimbursement

Flexible Spending Account (FSA)

Delta Perks — Local Discounts

Discount Hub

Coverage available for families

Job summary

Northeastern Supply in Elkton, MD is seeking an experienced Inside Sales Associate to partner with outside sales and the distribution team to grow existing accounts, win new customers, and consistently meet or exceed monthly sales quotas at the right gross margin.

You'll be the product expert and customer advocate on the phone and at the counter — building lasting relationships while delivering the solutions customers need.

Qualifications

• High school diploma or GED required.
• 2+ years in inside sales or wholesale distribution preferred.
• Product and applications experience in plumbing, HVAC, or related industries is a strong plus.

Responsibilities

• Meet and exceed monthly sales quotas; upsell complementary products and convert customers to stocked brands.
• Present pricing, credit, and terms accurately; follow through on commitments to customers.
• Promote programs, products, and company advantages with confidence.
• Resolve customer concerns promptly; follow up after sales to ensure ongoing satisfaction.

Skills

Bilingual in Spanish

Microsoft Office

Education

High School Diploma or GED

Tools

Paycom

ASA

Job description

Job Details: Level: Experienced, Job Location: Elkton , MD 21921, Position Type: Full Time, Education Level: High School/ GED, Salary Range: $19.23 - $44.53 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Sales

DEPARTMENT

Sales

EXPERIENCE

2+ Years Preferred

BENEFITS ELIGIBLE AFTER

45 Days of Employment

ROLE OVERVIEW

The Inside Sales Associate partners with outside sales and the distribution team to grow existing accounts, win new customers, and consistently meet or exceed monthly sales quotas at the right gross margin. You'll be the product expert and customer advocate on the phone and at the counter — building lasting relationships while delivering the solutions customers need.

CORE RESPONSIBILITIES

Sales & Customer Service

• Meet and exceed monthly sales quotas; actively upsell complementary products and convert customers to stocked brands
• Present pricing, credit, and terms accurately; follow through on all commitments to customers
• Promote current programs, products, and the company's competitive advantages with confidence
• Resolve customer concerns promptly; follow up after sales to ensure ongoing satisfaction

Product Knowledge & Problem Solving

• Demonstrate deep knowledge of all product lines and their real-world applications
• Quickly assess customer needs and recommend the right products or escalat[e] to a technical expert
• Stay current on industry trends, competitor offerings, and new products through ongoing training (AD Rewards, Paycom, ASA, vendor programs, etc.)
• Understand how products work together; proactively offer complementary items on every order

Teamwork & Operations

• Coordinate effectively with outside sales on projects, quotes, and customer accounts
• Use company systems and tools to plan, track, and maximize efficiency
• Participate actively in team meetings; share best practices and contribute to shared goals
• Maintain accurate customer files, inventory availability info, and shipment tracking

QUALIFICATIONS

• High school diploma or GED required
• 2+ years in a similar inside sales or wholesale distribution role preferred
• Product and applications experience in plumbing, HVAC, or related industries a strong plus
• Bilingual in Spanish desirable
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfortable with company software systems

BENEFITS

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.