Inside Sales

NORTHEASTERN SUPPLY INC; Little Elkton (MD); On-site; USD 26,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Company Match

Telehealth

Gym Reimbursement

Life Insurance

Disability Insurance

Job summary

NORTHESTEREN SUPPLY INC is seeking an Inside Sales Associate to partner with outside sales and the distribution team, grow existing accounts, and consistently meet monthly sales quotas at the right gross margin.

You’ll be the product expert and customer advocate on the phone and at the counter—building lasting relationships while delivering the solutions customers need.

Qualifications

• High school diploma or GED required.
• 2+ years in a similar inside sales or wholesale distribution role preferred.
• Product and applications experience in plumbing, HVAC, or related industries a strong plus.
• Bilingual in Spanish desirable.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfortable with company software systems.

Responsibilities

• Meet and exceed monthly sales quotas; actively upsell complementary products and convert customers to stocked brands.
• Present pricing, credit, and terms accurately; follow through on all commitments to customers.
• Resolve customer concerns promptly; follow up after sales to ensure ongoing satisfaction.
• Demonstrate deep knowledge of all product lines and their real-world applications; stay current on industry trends.

Skills

Inside sales experience

Spanish bilingual

Microsoft Office

Product knowledge

Education

High school diploma or GED

Tools

Paycom

ASA

Job description

Inside SalesFull-Time | Various Locations$19.23 – $44.53 / hrAnnual Pay RangeReports To:Branch Manager/Residential/Commercial ManagerDEPARTMENTSalesEXPERIENCE2+ Years PreferredBENEFITS ELIGIBLE AFTER45 Days of EmploymentROLE OVERVIEWThe Inside Sales Associate partners with outside sales and the distribution team to grow existing accounts, win new customers, and consistently meet or exceed monthly sales quotas at the right gross margin. You'll be the product expert and customer advocate on the phone and at the counter — building lasting relationships while delivering the solutions customers need.CORE RESPONSIBILITIESSales & Customer ServiceMeet and exceed monthly sales quotas; actively upsell complementary products and convert customers to stocked brandsPresent pricing, credit, and terms accurately; follow through on all commitments to customersPromote current programs, products, and the company's competitive advantages with confidenceResolve customer concerns promptly; follow up after sales to ensure ongoing satisfactionProduct Knowledge & Problem SolvingDemonstrate deep knowledge of all product lines and their real-world applicationsQuickly assess customer needs and recommend the right products or escalate to a technical expertStay current on industry trends, competitor offerings, and new products through ongoing training (AD Rewards, Paycom, ASA, vendor programs, etc.)Understand how products work together; proactively offer complementary items on every orderTeamwork & OperationsCoordinate effectively with outside sales on projects, quotes, and customer accountsUse company systems and tools to plan, track, and maximize efficiencyParticipate actively in team meetings; share best practices and contribute to shared goalsMaintain accurate customer files, inventory availability info, and shipment trackingQUALIFICATIONSHigh school diploma or GED required2+ years in a similar inside sales or wholesale distribution role preferredProduct and applications experience in plumbing, HVAC, or related industries a strong plusBilingual in Spanish desirableProficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfortable with company software systemsBENEFITSEligible to enroll on the 1st of the month following 45 days of employment:Medical, Dental & VisionShort & Long-Term DisabilityLife InsuranceFlexible Spending Account (FSA)TelehealthGym Reimbursement401(k) with Company MatchFree Surgery & Imaging Program*Free Medications*Delta Perks — Local DiscountsDiscount HubCoverage available for families* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.Additional duties may be assigned as needed. We are an equal opportunity employer.