Inside Sales

Harrington Process Solutions; Buffalo (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Commercial Pipe & Supply, a Harrington Company, is hiring an Inside Sales Representative to work closely with customers, understand their needs, and provide product recommendations, quotes, and order processing in a fast-paced team setting.

You will build relationships, resolve issues, and support orders from quote to fulfillment, collaborating with sales, warehouse, and vendors to ensure smooth service and timely delivery.

Qualifications

• 2–3 years of sales or customer service experience, preferably in wholesale distribution.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with strong attention to detail.

Responsibilities

• Respond to customer inquiries by phone and email, providing product information, pricing, availability, and technical support.
• Build and maintain strong customer relationships by understanding their needs and delivering exceptional service.
• Prepare quotes, process sales orders, and ensure accuracy and timely follow-up.
• Recommend additional products and solutions to support customer needs and identify sales opportunities.
• Partner with outside sales, warehouse teams, and vendors to ensure accurate and timely order fulfillment.
• Assist customers with product selection, specifications, and availability.
• Resolve customer concerns and maintain accurate customer and order records.
• Follow company policies, procedures, and service standards.

Skills

Communication

Organizational skills

Problem solving

Tools

CRM software

Inventory systems

MS Office

Job description

Commercial Pipe & Supply, a Harrington Company, is a leading distributor of pipe, valves, and fittings (PVF), serving customers across commercial, industrial, and municipal markets. Built on a strong foundation of service, reliability, and product expertise, CPS has earned a reputation as a trusted partner to its customers.

As part of the Harrington family of companies, CPS benefits from a national platform, expanded product offerings, and a shared commitment to delivering high-quality process solutions. With a focus on strong vendor partnerships and strategic inventory, we ensure our customers have the products they need, when they need them.

We know our success comes from our people, and we’re committed to creating opportunities for growth, development, and long‑term careers. If you’re looking to join a team that values hard work, collaboration, and continuous improvement, we’d love to have you on board.

We are seeking a motivated, customer‑focused Inside Sales Representative to join our team! In this role, you'll work directly with customers to understand their needs, provide product recommendations, prepare quotes, and process orders.

The ideal candidate enjoys building relationships, solving problems, and working in a fast‑paced, team‑oriented environment.

Key Responsibilities

• Respond to customer inquiries by phone and email, providing product information, pricing, availability, and technical support.
• Build and maintain strong customer relationships by understanding their needs and delivering exceptional service.
• Prepare quotes, process sales orders, and ensure accuracy and timely follow-up.
• Recommend additional products and solutions to support customer needs and identify sales opportunities.
• Partner with outside sales, warehouse teams, and vendors to ensure accurate and timely order fulfillment.
• Assist customers with product selection, specifications, and availability.
• Resolve customer concerns and maintain accurate customer and order records.
• Follow company policies, procedures, and service standards.

Qualifications

• 2–3 years of sales or customer service experience, preferably in wholesale distribution.
• Strong communication, organizational, and problem‑solving skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Customer‑focused mindset with strong attention to detail.
• Comfortable using computers and learning sales and inventory systems.
• Ability to work independently and collaboratively with a team.

Preferred

• 2–3 years of experience in industrial wholesale distribution, particularly pipe, valves, and fittings (PVF).
• Knowledge of industrial products, applications, and terminology.
• Experience preparing quotes, processing orders, and supporting customer accounts.

What We’re Looking For

We're looking for someone who takes ownership, enjoys working with customers, and thrives in a team environment. The right candidate is dependable, eager to learn, and committed to delivering excellent customer service.