Inside Parts Salesperson

Boston Freightliner; Everett (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

HSA employer contribution

Job summary

Tom Nehl in Everett, MA is seeking a customer-focused parts sales associate to greet customers, assess needs, quote prices, and prepare sales orders for heavy-duty truck parts.

The role requires strong communication, problem-solving, and accuracy in paperwork; two years of parts sales experience, a valid license, and the ability to lift 50 lbs are essential. Experience with heavy-duty truck parts is a plus.

Qualifications

• Experience in customer service sales for parts.
• Must have valid driver license with clean record.
• Ability to lift up to 50 lbs.
• Experience with heavy-duty truck parts is a plus.

Responsibilities

• Greet customers and determine their parts needs in person, over the phone, and by email.
• Sell heavy-duty truck parts and quote prices, preparing sales orders.
• Locate and retrieve inventory, resolve issues to customer/dealership satisfaction, and complete required paperwork (packing slips, POs, warranties, cores, returns).
• Support other department tasks as needed for the business.

Skills

Communication

Problem solving

Computer skills

Self-motivation

Attention to detail

Heavy-duty parts experience

Education

High school diploma

Job description

This position is responsible for greeting and acknowledging all customers, both external and internal. Demonstrate the company’s commitment to superior customer satisfaction by treating all customers fairly and with honesty.

• Responsible for selling heavy-duty truck parts to meet customer needs in a timely manner.
• The candidate must have excellent communication skills with the ability to communicate in-person, over the phone, and by email with customers to determine and fill specific needs; emphasizing product features, benefits, and current promotions; quote prices; and prepare sales order forms.
• Must have the ability to locate and retrieve inventory within the warehouse for external customer purchase; find external availability when parts are not in stock; help resolve customer issues, concerns, and complaints to a level where both the customer and dealership are satisfied with the outcome; complete all required and necessary paperwork, including packing slips; purchase orders; warranties; core returns; and new part returns.
• Serve in other capacities within the department when needed for the well-being of the company.

A successful candidate will exhibit a strong problem-solving ability, thrive in a fast-paced environment, possess an above average computer proficiency, be self-motivated with excellent verbal and written communication, and have attention to detail. Experience with heavy duty truck parts is a plus!

Position Requirements

• Experience with heavy duty truck parts is a plus!
• High school diploma or equivalent required
• Minimum of two years’ experience in a customer service sales position working with parts.
• Valid driver license with a good driving record.
• Must be able to lift 50 lbs.

Company Overview

Family owned and operated for over sixty years, Tom Nehl represents multiple manufacturers including Freightliner; Volvo; Western Star; Isuzu; Sprinter; Capacity; Detroit; Caterpillar; and Cummins. We have a full benefit package which includes the options for medical, vision, employer paid dental insurance; HSA with an employer contribution; FSA; $20,000 employer paid life insurance; optional life insurance; short-term and long-term disability plans. We offer paid time off and eight paid holidays a year.

We are an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, or any other legally protected status. We are a drug-free workplace.