Inside Parts Counter Salesperson

Tom Nehl Truck Company; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

HSA with employer contribution

FSA

Life insurance

Paid time off

Job summary

Tom Nehl Truck Company in Northeast Florida is seeking an experienced Parts Counter Person to join our parts team. This role involves greeting customers, identifying parts needs, and processing orders with accuracy and speed.

Candidates should have at least two years in a customer-service sales role handling parts, a high school diploma, a valid driver's license, and the ability to lift up to 50 lbs. Heavy-duty truck parts experience is a plus.

Qualifications

• Minimum two years’ experience in a customer-service sales position handling parts.
• Strong communication and problem-solving skills.
• Experience with heavy-duty truck parts is a plus.

Responsibilities

• Greet and assist customers, both external and internal, and ensure satisfaction.
• Sell heavy-duty truck parts to meet customer needs and quote prices.
• Locate inventory, check availability, and process packing slips, purchase orders, and returns.
• Collaborate within the department to support the company’s operations.

Skills

Customer-service sales

Attention to detail

Excellent communication

Education

High school diploma or equivalent

Job description

Tom Nehl, the undisputed best heavy‑duty truck dealership in Northeast Florida and South Georgia, is looking for an experienced and qualified Parts Counter Person to join our parts team.

Position Responsibilities

This position is responsible for greeting and acknowledging all customers, both external and internal. The role demonstrates the company’s commitment to superior customer satisfaction by treating all customers fairly and with honesty.

• Responsible for selling heavy‑duty truck parts to meet customer needs in a timely manner.
• Excellent communication skills with the ability to communicate in‑person, over the phone, and by email with customers to determine and fill specific needs; emphasizing product features, benefits, and current promotions; quote prices; and prepare sales order forms.
• Ability to locate and retrieve inventory within the warehouse for external customer purchase; find external availability when parts are not in stock; help resolve customer issues, concerns, and complaints to a level where both the customer and dealership are satisfied with the outcome; complete all required and necessary paperwork, including packing slips, purchase orders, warranties, core returns, and new part returns.
• Serve in other capacities within the department when needed for the well‑being of the company.

A successful candidate will exhibit strong problem‑solving ability, thrive in a fast‑paced environment, possess above‑average computer proficiency, be self‑motivated with excellent verbal and written communication, and have attention to detail. Experience with heavy‑duty truck parts is a plus.

Position Requirements

• Experience with heavy‑duty truck parts is a plus.
• High school diploma or equivalent required.
• Minimum of two years’ experience in a customer‑service sales position working with parts.
• Valid driver license with a good driving record.
• Must be able to lift to 50 lbs.

Company Overview and Benefits

Family owned and operated for over sixty years, Tom Nehl represents multiple manufacturers including Freightliner, Volvo, Western Star, Isuzu, Sprinter, Capacity, Detroit, Caterpillar, and Cummins. The full benefits package includes medical, vision, employer‑paid dental insurance; HSA with an employer contribution; FSA; $20,000 employer‑paid life insurance; optional life insurance; short‑term and long‑term disability plans. Paid time off and seven paid holidays per year are also provided.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, or any other legally protected status. We are a drug‑free workplace.