Branch Assistant Parts Manager

Boston Freightliner; Everett (MA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance (employer paid)

HSA with employer contribution

Life insurance (employer paid)

Short-term disability

Long-term disability

Paid time off

Eight paid holidays a year

Job summary

Boston Freightliner in Everett, MA seeks a supervisory professional for the Parts Department. You will oversee daily operations, supervise staff, and ensure accurate inventory control and customer service standards are met.

Responsibilities include handling returns, vendor credits, CORE parts classification, cash reconciliation, and continuous process improvements. Strong communication and accounting skills are essential, with a professional appearance and teamwork orientation.

Qualifications

• High school diploma or the equivalent.
• Five (5) or more years’ experience in heavy-duty truck parts is preferred.
• Supervisory experience.
• Must exhibit teamwork qualities.
• Shows Initiative.
• Strong verbal and writing skills.
• Computer proficiency and accounting skills.
• Professional personal appearance.

Responsibilities

• Sends return parts to vendors to obtain credit.
• Issues Return Goods Memo.
• Assists in running department efficiently.
• Identifies and classifies CORE parts that are difficult for others.
• Assists in monitoring and maintaining current levels of inventory.
• Assists in developing strategies for more efficient operations.
• Assist in supervising reconciliation of cashier drawers and petty cash.
• Assists in monitoring and adjusting inventory to minimize obsolescence.
• Communicate customer service standards to department personnel.
• Resolves customer complaints immediately and provide conflict resolution to customers according to company guidelines.
• Strive for harmony and teamwork with all other departments.
• Maintain excellent rapport with vendors.

Skills

Strong verbal & written communication

Teamwork

Initiative

Professional appearance

Customer service orientation

Education

High school diploma

Tools

Accounting software

Computer proficiency

Job description

• Sends return parts to vendors to obtain credit.
• Issues Return Goods Memo
• Assists in running department efficiently.
• Identifies and classifies CORE parts that are difficult for others
• Assists in monitoring and maintaining current levels of inventory
• Assists in developing strategies for more efficient operations
• Assist in supervising reconciliation of cashier drawers and petty cash
• Assists in monitoring and adjusting inventory to minimize obsolescence

Personnel

• Motivates, trains, schedules, evaluates, coaches and counsels employees
• Communicates job expectations and monitor progress
• Appraise and review job contributions
• Conducts meetings with employees to discuss activities and problems
• Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Enforces policies and procedures

Customer Service

• Communicate customer service standards to department personnel
• Resolves customer complaints immediately and provide conflict resolution to customers according to company guidelines
• Strive for harmony and teamwork with all other departments
• Maintain excellent rapport with vendors

Required Qualifications

• High school diploma or the equivalent
• Five (5) or more years’ experience in heavy-duty truck parts is preferred
• Supervisory experience
• Must exhibit teamwork qualities
• Shows Initiative
• Strong verbal and writing skills
• Computer proficiency and accounting skills
• Professional personal appearance

Company Overview

Family owned and operated for over sixty years; We represent multiple manufacturers including Freightliner; Volvo; Western Star and Isuzu. In addition, we have a full benefit package which includes the options for medical, vision, employer paid dental insurance; HSA with an employer contribution; $20,000 employer paid life insurance; optional life insurance; short-term and long-term disability plans. We offer paid time off and eight paid holidays a year.

We are an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, or any other legally protected status.

We are a Drug Free Workplace. Each candidate must successfully complete a drug screening and various background investigations, including criminal history reports, before employment.