Inside Counter Sales: Builder Quotes & Service

Spenard Builders Supply; Anchorage (AK); On-site; USD 38,000 - 52,000; Full time

Job summary

Spenard Builders Supply in Anchorage, AK, is seeking an Inside Counter Sales Representative to assist customers and contractors with quotes and product information in person and over the phone.

You will gather product needs, provide pricing, and support order processing while acting as a liaison between customers and internal teams. Strong communication and material knowledge are essential for success in this role.

Qualifications

• High school diploma required; related work in building materials preferred.
• 1–2 years in building material industry preferred.
• Strong communication and customer service skills.
• Ability to learn product specifications.

Responsibilities

• Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
• Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
• Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
• Provides accurate and complete material take offs of single/multiple family home projects.
• Provides technical assistance to drafting and engineering as required.
• Analyze and size various lumber products using appropriate software.
• Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and an availability.
• Codes and inputs customer orders, pricing information and additional data into the computer system.
• Creates accurate and complete invoices, work orders, and sales tickets.
• Maintains stock levels on the sales floor and in the stockroom.
• Operates and balances cash register daily.
• Research credits, returns, and late payments as needed.
• Works with outside sales representatives to ensure customer satisfaction.
• Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Skills

Customer service

Communication

Sales

Product knowledge

Education

High School Diploma

Tools

ERP program

Microsoft Office

Job description

Spenard Builders Supply in Anchorage, AK, is seeking an Inside Counter Sales Representative to assist customers and contractors with quotes and product information in person and over the phone.

You will gather product needs, provide pricing, and support order processing while acting as a liaison between customers and internal teams. Strong communication and material knowledge are essential for success in this role.