Inside Counter Sales

Builders FirstSource; Anchorage (AK); On-site; USD 40,000 - 52,000; Full time

Job summary

Builders FirstSource is hiring an Inside Counter Sales professional for our Anchorage, AK Millwork location. You will blend product knowledge, sales skills, and exceptional customer service to help customers complete projects from decks to sheds.

You will assist customers in person, by phone, and by email; answer questions on products, pricing, availability, and returns; and guide selection of the best solutions for their needs.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in sales, retail, customer service, or related field preferred (6 months).
• Building-materials/home-improvement knowledge is a plus.

Responsibilities

• Assist customers in person, by phone, and by email.
• Answer questions on products, pricing, availability, and returns/exchanges.
• Help customers choose the best products and solutions for their needs.
• Build positive relationships through professional, responsive service.
• Promote and sell company products and services.
• Prepare material estimates and quotes for smaller projects (decks, fences, stairs, sheds).
• Identify opportunities to increase sales via add-ons and recommendations.
• Enter orders accurately into systems and coordinate deliveries.
• Support inventory, merchandising, and signage; keep a safe work environment.
• Participate in customer workshops and events and resolve issues.

Skills

Customer service

Sales

Product knowledge

Communication

Education

High school diploma or GED

Tools

Forklift

Pallet jack

Job description

Spenard Builders Supply is Alaska's choice for building materials and home improvements. Statewide, we service the needs of a variety of customers including residential and commercial builders, specialty contractors, government and other institutions, and especially do-it-yourselfers. Check out our latest building products, events, manufacturing services or find an SBS near you. Today, Spenard Builders Supply is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S. We provide customers an integrated homebuilding solution, offering manufacturing, supply, delivery and installation for a full range of structural and related building products.

Inside Counter Slaes

Location: Anchorage, AK Millwork

Build Relationships. Deliver Solutions. Grow Your Career.

Are you passionate about helping customers find the right solutions for their projects? Do you enjoy a fast-paced environment where no two days are the same? We're looking for a customer-focused Inside Counter Sales to join our team at our Anchorage, AK Millwork and play a key role in delivering an exceptional customer experience.

In this role, you'll combine product knowledge, sales expertise, and outstanding customer service to help customers successfully complete projects ranging from decks and fences to sheds and stairs. If you thrive on building relationships, solving problems, and supporting customers from start to finish, we'd love to hear from you.

What You'll Do

Deliver Exceptional Customer Service

• Assist retail customers in person, by phone, and via email.
• Answer questions regarding products, pricing, availability, and returns/exchanges.
• Guide customers in selecting the best products and solutions for their needs.
• Build positive customer relationships through professional and responsive service.

Drive Sales Success

• Actively promote and sell company products, services, and related solutions.
• Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
• Identify opportunities to increase sales through product recommendations and add-on offerings.
• Develop a strong understanding of company products, pricing, and promotions.

Process Orders and Coordinate Deliveries

• Enter customer orders accurately into company systems.
• Schedule and coordinate product deliveries to ensure customer satisfaction.
• Monitor order details and follow through on customer requests.

Support Yard and Store Operations

• Assist with inventory management, stocking, merchandising, and signage.
• Maintain a clean, organized, and safe work environment.
• Participate in customer workshops and educational events.
• Resolve routine customer concerns and elevate more complex issues when needed.

What We're Looking For

Required Qualifications

• High school diploma or GED.
• Six (6) months of sales, retail, customer service, or related experience; or an equivalent combination of education and experience.

Preferred Qualifications

• Experience in building materials, home improvement, construction, or related industries.
• Knowledge of estimating materials for residential projects.
• Experience operating or willingness to learn material handling equipment.

Work Environment & Physical Requirements

• Work in both office and outdoor yard environments with varying weather conditions.
• Regularly lift and carry up to 25 pounds and occasionally up to 80 pounds.
• Stand and walk for extended periods throughout the workday.li>
• Frequently bend, kneel, reach, and perform physical tasks.
• May occasionally operate forklifts, pallet jacks, hand tools, and other equipment following training and safety guidelines.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.