Inside Auto Damage Appraiser – Claims Expert

VetJobs; Richardson (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Travelers Insurance in Richardson, TX is seeking an Auto Claims Professional to inspect, estimate, negotiate and evaluate auto damage claims, including both personal and business insurance. The role emphasizes basic to moderate damage assessments and collaboration with teammates.

This position requires one year of auto damage estimation experience or completion of the Appraiser trainee program, a High School/GED, and a valid driver’s license.

Qualifications

• High School Degree or GED.
• One year experience estimating auto damage required or successful completion of the Appraiser trainee program.
• Valid Driver’s License.
• Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.
• Strong mathematical and negotiation skills.
• Demonstrated ownership attitude and customer centric response to all assigned tasks.
• Strong teamwork skills.
• Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.
• Commitment to continuous education.

Responsibilities

• Delivers consistent service quality throughout the claim life cycle, including prompt contact and setting expectations.
• Reviews physical damage documents for appropriateness and any loss opportunities.
• Negotiates with repair facilities on revisions to physical damage documents.
• Prepares and documents accurate vehicle damage appraisals and values.
• Audits vehicle estimates using technical information and approved software.
• Negotiates settlements within authority and initiates payments.
• For Total Loss, determines settlements and deductibles.
• Partners with the assigned Claim Professional throughout the life of the claim.
• Performs other duties as assigned.

Skills

Negotiation

Analytical thinking

Communication

Teamwork

Customer focus

Education

High School/GED

Tools

Windows

Excel

Word

Job description

Travelers Insurance in Richardson, TX is seeking an Auto Claims Professional to inspect, estimate, negotiate and evaluate auto damage claims, including both personal and business insurance. The role emphasizes basic to moderate damage assessments and collaboration with teammates.

This position requires one year of auto damage estimation experience or completion of the Appraiser trainee program, a High School/GED, and a valid driver’s license.