Inside Auto Claims Associate — Hybrid Training Path

Travelers Canada; Pennsylvania; Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching program

Pension Plan

Paid Time Off

Wellness Program

Volunteer encouragement

Job summary

Travelers is hiring an Associate Claim Rep, Inside Auto, to begin with comprehensive training in claim handling, customer service, and policy interpretation. You will work with experienced professionals to learn personal and business auto, heavy equipment, and property damage claims, focusing on developing skills to manage claims independently.

The program lasts 9–12 months, with a hybrid work model to support flexibility and ongoing learning in digital tools and AI-driven processes.

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders, claimants, and witnesses.
• Partner with resources, as needed, to obtain other evidence in order to properly handle the claim.
• Assess claims for potential fraud.
• Establish appropriate claim reserves, determine the claim resolution amount, and issue accurate payments.
• Develop and execute action plans for effective claim resolution.
• Communicate and apprise all parties regarding claim status, including business customers.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organization

Microsoft Office

Education

Bachelor's degree

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travelers is hiring an Associate Claim Rep, Inside Auto, to begin with comprehensive training in claim handling, customer service, and policy interpretation. You will work with experienced professionals to learn personal and business auto, heavy equipment, and property damage claims, focusing on developing skills to manage claims independently.

The program lasts 9–12 months, with a hybrid work model to support flexibility and ongoing learning in digital tools and AI-driven processes.