Inside Account Representative

Diamond Assets; Town of Milton (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Diamond Assets in Wisconsin is seeking an Inside Account Representative who will exceed customer expectations with timely responses and innovative solutions.

You will work with Executive Account Directors to service new customers, manage quotes, schedule appointments, and grow the business while maintaining accurate CRM records.

Qualifications

• Strong time management in a fast-paced environment.
• Clear written and verbal communication is essential.
• Demonstrated problem-solving and attention to detail.

Responsibilities

• Collaborate with Executive Account Directors to provide quotes and reports.
• Ensure smooth onboarding of new customers and solutions delivery.
• Drive the sales process by scheduling appointments and communicating value propositions.
• Generate new business opportunities through existing networks and outreach.
• Maintain accurate customer data in the CRM system.

Skills

Time management

Problem-solving

Written & verbal communication

Interpersonal skills

Self-motivation

CRM proficiency (Salesforce)

Education

Associate or Bachelors degree in Marketing, Business, Communications, or related field

Tools

Salesforce

Job description

Company Overview

It's not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

Job Description: Inside Account Representative

As an Inside Account Representative, you play a pivotal role in not just meeting but exceeding customers' needs and expectations. Your commitment to timely responses, outstanding service, and innovative solutions is integral to delivering exceptional customer experiences. We value teamwork, innovation, integrity, service, and flexibility as core components of your role, ensuring collaborative success within our organization. The ideal candidate will possess strong sales acumen coupled with a background in customer service, demonstrating reliability and achieving a balance between customer-centricity and results-driven performance.

Roles & Responsibilities:

• Collaborate closely with the Executive Account Directors for assigned regions, fostering a culture of teamwork and mutual support. Provide comprehensive quotes and reports to support strategic initiatives, demonstrating integrity and reliability in all interactions.
• Ensure the seamless and successful setup of new customers, working in partnership with Executive Account Directors to deliver outstanding service and solutions.
• Drive the sales process with a focus on innovation, proactively scheduling appointments, understanding account requirements, and effectively communicating unique value propositions to clients.
• Generate new business opportunities by leveraging existing customer networks, embracing creative approaches such as cold-calling, emailing, and innovative marketing strategies.
• Maintain accurate and updated customer information within the CRM system, ensuring data integrity and accessibility for relevant stakeholders while demonstrating meticulous attention to detail.
• Embrace flexibility and adaptability in fulfilling assigned duties, remaining agile to meet evolving business needs and challenges.
• All other duties as assigned

Key Skills & Qualifications:

• Associate or Bachelors degree in Marketing, Business, Communications, or a related field

• Exceptional time management skills, showcasing your ability to multitask and prioritize effectively in a dynamic, fast-paced environment.
• Strong problem-solving abilities and attention to detail, ensuring accuracy and efficiency in all tasks while embodying our commitment to service excellence.
• Excellent written and verbal communication skills, conveying information clearly, persuasively, and with integrity.
• Outstanding interpersonal skills, fostering positive relationships with customers and colleagues, and contributing to a collaborative team environment.
• Self-motivation and drive to achieve targets and exceed expectations, demonstrating initiative, innovation, and a dedication to continuous improvement.
• Proficiency in CRM systems (e.g., Salesforce), leveraging technology to streamline processes and enhance productivity.