Inside Account Manager

O'Neal Industries, Inc.; Agawam (MA); On-site; USD 42,000 - 66,000; Full time

Job summary

TW Metals, LLC is a leading global distributor of specialty metals with over 30 stocking locations worldwide. This role focuses on high-level customer service, developing supplier/customer relationships, and supporting sales growth through effective planning and market analysis.

The position emphasizes strong communication, proficiency in Microsoft Office, and a willingness to learn the Metalware system. Company benefits include a comprehensive program and equal opportunity employment.

Qualifications

• Undergraduate degree in any specialty is preferred.
• No metal industry or sales experience necessary; training provided.
• Experience with Microsoft Office, particularly Excel and Word is required.
• Willingness to learn the proprietary Metalware program.
• Demonstrated time management and basic math skills.

Responsibilities

• Delivers quotation responses and handles customer discrepancies to maintain satisfaction.
• Develops and sustains supplier and customer relationships to maintain competitiveness.
• Collaborates with Territory Manager to grow prospects and new accounts to meet budget targets.
• Maximizes productivity through planning and workload management.
• Reviews market analyses for customer needs, volume potential, pricing, and discounts.
• Supports sales campaigns by communicating with Territory Manager.

Skills

Communication skills

Time management

Flexibility/learnability

Education

High School or better

Tools

Microsoft Excel

Microsoft Word

Metalware

Job description

Description

Company Summary: TW Metals, LLC is a leading global distributor of Specialty Metals to companies such as Boeing, Space-X, GE, McMaster-Carr, and Eaton. TW Metals stocks and processes Tube, Pipe (https://www.twmetals.com/pipe.html) , Bar, Extrusions, Sheet and Plate (https://www.twmetals.com/plate.html) in stainless, aluminum, nickel, titanium (https://www.twmetals.com/titanium-tubing.html) , carbon and carbon alloy. As a global organization, we have over 30 stocking locations in North America, Europe, Mexico, and Asia. TW Metals stands for integrity, respect for the individual, commitment, customer satisfaction and continuous improvement. This family-owned company embraces opportunity and growth for our employees.

https://www.twmetals.com/

Responsibilities

• Engages in a high level of customer service thru delivering quotation responses, handling customer discrepancies, receiving and maintaining customer orders while ensuring complete customer satisfaction.
• Develops and sustains effective supplier and customer relationships to assure a competitive position in the marketplace
• Works closely with the Territory Manager to maintain lists of prospects and potentially new accounts to grow new business and achieve established budget targets
• Maximizes productivity by effectively planning, organizing and managing workload
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates
• Communicates with Territory Manager to assist in developing sales campaign to accommodate goals of assigned customers

Qualifications

• Undergraduate degree in any specialty is preferred
• No metal industry or sales experience necessary, we are happy to provide full training
• Possess effective communication skills which include verbal and written
• Must have experience with Microsoft Office, particularly Excel and Word
• Willingness to learn proprietary program known as Metalware
• Displays effective use of time management skills
• Knowledge of basic math skills is essentialWe treat our employees rightWe offer a full comprehensive benefits program which includes medical, dental, vision, company paid life insurance, short and long-term disability, paid vacation, PTO, 401(k), tuition reimbursement among other competitive benefits. TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status. The right opportunity is waiting for you here at TW Metals, LLC.

Qualifications

Education

Preferred

• High School or better

Experience

Preferred

• Must have experience with Microsoft Office, particularly Excel and Word Willingness to learn proprietary program known as Metalware Displays effective use of time management skills Knowledge of basic math skills is essential

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.