Inside Account Manager

TW Metals LLC; Agawam (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Company paid life insurance

Short and long-term disability

Paid vacation / PTO

401(k)

Tuition reimbursement

Job summary

TW Metals, LLC., a global distributor of specialty metals, is seeking an inside sales/support-oriented professional in Agawam, MA. You will deliver quotations, manage orders, and foster strong supplier/customer relationships while supporting sales campaigns.

Ideal candidates hold an undergraduate degree (preferred) and possess strong MS Office skills. No prior metal-industry experience is required as full training is provided. Healthcare, life insurance, and 401(k) benefits are included.

Qualifications

• Undergraduate degree preferred.
• No metal industry or sales experience required; training provided.
• Proficient in MS Office, particularly Excel and Word.
• Willingness to learn proprietary Metalware program.
• Good time management and communication skills.

Responsibilities

• Engages in high level customer service through quotation responses and order handling.
• Develops and sustains supplier and customer relationships to stay competitive.
• Collaborates with Territory Manager to grow new accounts and meet budget targets.
• Plans and manages workload to maximize productivity.
• Reviews market analyses to determine customer needs, volumes, pricing, and discounts.
• Supports sales campaigns to meet customer goals.

Skills

Customer service

Communication

MS Office (Excel/Word)

Education

Undergraduate degree (preferred)

Tools

Metalware

Job description

Company Summary:

TW Metals, LLC is a leading global distributor of Specialty Metals to companies such as Boeing, Space-X, GE, McMaster-Carr, and Eaton. TW Metals stocks and processes Tube, Pipe, Bar, Extrusions, Sheet and Plate in stainless, aluminum, nickel, titanium, carbon and carbon alloy. As a global organization, we have over 30 stocking locations in North America, Europe, Mexico, and Asia. TW Metals stands for integrity, respect for the individual, commitment, customer satisfaction and continuous improvement. This family-owned company embraces opportunity and growth for our employees. https://www.twmetals.com/

Responsibilities:

• Engages in a high level of customer service thru delivering quotation responses, handling customer discrepancies, receiving and maintaining customer orders while ensuring complete customer satisfaction.


• Develops and sustains effective supplier and customer relationships to assure a competitive position in the marketplace


• Works closely with the Territory Manager to maintain lists of prospects and potentially new accounts to grow new business and achieve established budget targets


• Maximizes productivity by effectively planning, organizing and managing workload


• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates


• Communicates with Territory Manager to assist in developing sales campaign to accommodate goals of assigned customers

Qualifications

• Undergraduate degree in any specialty is preferred


• No metal industry or sales experience necessary, we are happy to provide full training


• Possess effective communication skills which include verbal and written


• Must have experience with Microsoft Office, particularly Excel and Word


• Willingness to learn proprietary program known as Metalware


• Displays effective use of time management skills


• Knowledge of basic math skills is essential

We treat our employees right

We offer a full comprehensive benefits program which includes medical, dental, vision, company paid life insurance, short and long-term disability, paid vacation, PTO, 401(k), tuition reimbursement among other competitive benefits.

TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status.